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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Porsche's 959 is still poster-worthy after all these years

Today, we have the Porsche 918 Spyder. Before that, there was the Carrera GT. While both of those cars are dramatic departures from the traditional, rear-engine Porsche formula, they owe their very existence to another wild child of the iconic German brand - the 959.
Like so many of the great performance cars of yesteryear, the 959 was a homologation special, built just so Porsche could go racing in the clinically insane Group B rally series. Fewer than 400 959s hit the streets, but those that did were some of the most advanced cars of the 1980s. A rear-mounted, twin-turbocharged flat-six sent its power through a still-rare all-wheel-drive system, creating a race-inspired rocket that was, for a short time, the fastest production car on the planet.
Xcar has the story of the 959, from its inception to its conquest of the Paris-Dakar rally, which is interspersed with a drive of the legendary coupe. Scroll down for the full video.

Porsche 918 Spyder pre-production version in all its almost-done glory

Porsche continues the long tease of its upcoming 918 Spyder, with the latest instantiation here at the Pebble Beach Concours, with the car presented in pre-production form to the throngs on the golf course.
Just a few days ago Porsche dropped an image of the car on its official Twitter feed. True to that leak, this 918 looks damn near what we expect the full customer version to be when it is officially debuted in Frankfurt. The neon-green brake calipers are items new to this version of the 918, and seem to be an identical color to those found on the Panamera S E-Hybrid.
When it shows up as a drivable piece, expect the Porsche supercar, with its gasoline-electric drivetrain, to be pretty insane. Horsepower in excess of 800 ponies will be available with a toe-tap, while the price of entry is expected to come within shouting distance of $850,000. A good deal for Porsche to bring the thing to Pebble then, where buyers with that kind of cash are think on the ground (and most likely wearing sherbet-colored trousers).