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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Porsche rolls out new Macan GTS with 360 horsepower [w/video]

Porsche is expanding both its Macan line and its range of GTS models with the launch of the new Macan GTS. The new performance model slots in between the Macan S and Macan Turbo, packing a mightier punch, upgraded equipment, and sportier styling. The enhancements naturally start under the hood, where the Macan GTS packs a 3.0-liter twin-turbo V6 good for 360 horsepower and 369 pound-feet of torque. That's 20 more horses than the Macan S but 40 less than the Turbo, driving all four wheels through a seven-speed dual-clutch transmission. The result is a 0-60 time quoted at 5.0 seconds (or 4.8 with the optional Sport Chrono pack) and a top speed of 159 miles per hour. You know, just to stick it to the other German cars that limit themselves to "only" 155. Of course, Porsche didn't just tinker with the engine and leave it at that. Compared to the Macan S, the GTS features a retuned air suspension, recalibrated electronics, ride height lowered by 10 millimeters, and 20-inch wheels with a matte black finish. The interior also benefits from specific sport seats with Alcantara trim, and the new Porsche Communication Management system. There's a new exhaust system and upgraded brakes, as well. The Macan GTS is just the latest such model to join the range, alongside GTS versions of the Boxster, Cayman, 911, Panamera, and Cayenne. While sales of the new Macan GTS start today in its home market, US customers will have to wait until March to place their orders. MSRP is listed at $67,200 (plus destination), pretty evenly splitting the difference between the existing S and Turbo models. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Porsche Macan GTS – Improved Power and Performance Enhanced driving dynamics, enhanced driving fun Atlanta, Georgia. Porsche announces the new Macan GTS. With more power, a reengineered suspension, unique GTS-specific exterior and interior appointments, and new connectivity options, the new Macan GTS provides an enthusiastic driving experience that enhances the current Macan range. Based on the 3.0-liter twin-turbocharged V6 engine in the Macan S, the Macan GTS incorporates hardware changes and a unique engine calibration to allow the engine to develop 360 hp at 6000 rpm and 369 lb.-ft. of torque between a broad 1650-4000 rpm.

Force India F1 driver Nico Hulkenberg will drive a Porsche at Le Mans

Sahara Force India Formula One driver Nico Hulkenberg is officially part of the Porsche factory team for next year's 24 Hours of Le Mans; the last time a current F1 driver got permission from his team to compete in the world's biggest endurance race was in 2009 when Toro Rosso let Sebastien Bourdais pilot for Peugeot. That will make it an even busier May and June for Hulkenberg, who will get to know the 919 Hybrid in race trim by driving the 6 Hours of Spa on May 2. He'll follow that with two F1 races in May, then do the Le Mans practice day on May 31, race for Force India at the Canadian Grand Prix on June 7, be in action for Porsche at Le Mans the next weekend, then back in a Force India the following weekend in Austria. Hulkenberg is the first driver to be named for Porsche's third LMP1 in next year's race, and we already know that former F1 colleague Mark Webber will be in one of the other cars. The other two drivers joining the German haven't been named yet, but speculation is that Porsche GT drivers in the manufacturer team are on the shortlist. Numerous observers also think it could be a suitable job for a certain Englishman who might have competed in his last race for McLaren...