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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Mercedes-Benz C350 Plug-In Hybrid promises 20 miles EV range, 5.9 seconds to 60

Mercedes-Benz has introduced its first hybrid C-Class to the US market with the new C350 Plug-In Hybrid. Despite its fuel-saving purpose, though, this C is not short on firepower. MB paired a 208-horsepower, 258-pound-foot, turbocharged four-cylinder with a 80-hp, 251-lb-ft electric motor for a potent overall output of 275 hp and 443 lb-ft of torque. That translates a 0-60 time of just 5.9 seconds and a top speed of 130 miles per hour. For those that aren't interested in such frivolous numbers, though, the C-Class can still impress in more environmentally friendly ways. It can cover 20 miles to a charge and will hit speeds of up to 80 miles per hour (although not likely at the same time). Naturally, fuel economy figures aren't available at this early stage. Beyond those powertrain changes, the C350 Plug-In is still the same relaxed, luxurious baby S-Class, with a class-leading interior that should really benefit from the quiet ride provided by an electric powertrain. Take a look at our full gallery of live images of the new C-Class hybrid, straight from the Detroit's Cobo Hall. Featured Gallery 2016 Mercedes-Benz C350 Plug-In Hybrid: Detroit 2015 View 12 Photos Image Credit: Copyright 2015 Drew Phillips / AOL Green Detroit Auto Show Mercedes-Benz Hybrid Luxury 2015 Detroit Auto Show mercedes c350 plug-in hybrid

One year since accident, most of Schumacher's sponsors still on board

It's been almost exactly a year now since Michael Schumacher suffered massive head trauma in a catastrophic skiing accident in Switzerland, and while details on his recovery have remained few and far between, we're sure his progress has been anything but easy. Meanwhile his sponsors have faced a difficult decision of their own: to continue supporting him financially despite getting nothing tangible in return, or cancel their contracts and suffer the blow to their public image as a result. According to Schumacher's longtime manager Sabine Kehm in speaking to news outlets like Italy's La Gazzetta dello Sport, most of the imperiled former F1 driver's personal sponsors have remained by his side. The encouraging news updates on what we reported back in August, that Mercedes-Benz and German investment firm Deutsche Vermogensberatung AG were sticking with the champ through the hard times. Other sponsors, including helmet manufacturer Schuberth and watchmaker Audemars Piguet, are also believed to still be on board. Not all of Schumi's sponsors have stuck around, though. German bottled water brand Rosbacher reportedly broke off its contract with Schumacher back in July. And more recent reports confirm that Gaydoul Group fashion labels Navyboot and Jet Set canceled their sponsorship deal earlier this month. These and other contracts made Schumacher one of the world's highest paid sports figures and the first billionaire athlete in the world. Even in retirement, he was still making more than most active F1 drivers. While we don't know just how much he's pulling in during his recovery, here's hoping that his continued sponsors can find a way to make their support worthwhile – and that the champ makes a full recovery in the near future.