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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Mercedes Vision Tokyo Concept is a minivan for millennials [w/video]

Mercedes-Benz believes that the next generation of drivers would much rather interact digitally with their machines than actually be behind the wheel. To satiate the desires of these tech-obsessed passengers, the company reimagines the minivan as a rolling, autonomous lounge called the Vision Tokyo Concept. The silver lozenge debuts at the 2015 Tokyo Motor Show. With its rounded edges, plentiful glass, and satiny Alubeam paint, the Vision Tokyo looks like a minivan from the high-tech future out of a William Gibson story. Up front, the windshield wraps all the way around, and the side glass is screen-printed in silver for privacy. The massive grille is illuminated and can even show the sound pattern of the music playing inside. Meanwhile at the rear, red LED lights surround the oval window. While the exterior is fairly minimalist, the Vision Tokyo puts its biggest emphasis on pampering the five passengers inside. They enter through a massive gullwing door in the concept's side, and rather than traditional rows of seats, there's a wraparound couch. Once comfortable, occupants can use LED screens on the walls, and in a truly sci-fi touch there's a holographic entertainment system in the center. Should someone actually need to drive, a seat can also deploy from the couch, and a steering wheel slides into position. Riding in this metallic chariot at least isn't too bad for the environment. The powertrain combines a hydrogen fuel cell and batteries capable of inductive charging. In total, the combo would offer a claimed range of 609 miles – 118 miles purely on electricity and 491 miles from the H2. That kind of driving distance should keep the digital party inside rocking for quite a wild night. Check out the high-res image gallery above and the video below. And for more, stay tuned for our live coverage from the Tokyo Motor Show. Mobile club lounge for young, urban trendsetters Mercedes-Benz Vision Tokyo: Connected Lounge Stuttgart/Tokyo. The Vision Tokyo is the latest trailblazing spatial experience to come from Mercedes-Benz: its monolithic structure, futuristic design idiom and unique lounge ambience in the interior define it as luxurious, young and progressive – thus making it a fitting tribute to the sophisticated megacity and trendsetting metropolis that is Tokyo.

Mercedes-Petronas AMG W04 launched to little fanfare, lots of pressure [w/video]

No indoor cocktail hour for the launch of the W04, the newest chassis built by the Mercedes AMG Petronas Formula One team. Instead, Nico Rosberg and Lewis Hamilton spent a morning in photo and video sessions at the track in Jerez, Spain then paused a moment to introduce the car. The team will want the W04 to demonstrate the World Championship credentials of the team personnel and one of the team drivers, instead of the mostly humble performances we've seen over the past three years.
The W04 has been fitted with a new five-element front wing, pushrod front and pull-rod rear suspension, a second-generation Coanda exhaust and an "aggressively packaged" rear end. A small vanity panel, à la Infiniti Red Bull's RB9, covers the stepped nose.
Team principal Ross Brawn has called it "a clear step forward in design and detail sophistication," but as much as we truly respect Brawn's abilities and achievements, we heard him say similar things about the updated W03 last year before almost every race weekend from about mid-season. We really hope he's right this time, and so does the team's newest driver, Lewis Hamilton. We'll do our best to ignore the parallels of the Mercedes F1 team having signed a sponsorship deal with Blackberry, another company trying to find its way back to the top and still struggling, and just point you to the video below of the W04 in action.