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2019 Lexus UX Review and Buying Guide | More Lexus, less Corolla, please

The 2019 Lexus UX is the smallest and cheapest Lexus you can buy, and the UX 250h hybrid model just barely misses out being the most fuel efficient. As an entry into the Lexus brand, this subcompact crossover is generally an impressive effort, embodying the design, quality, features and driving experience we've come to expect – albeit with understandable cutbacks made to achieve its lower price. However, the UX faces stiff competition. It has one of the smallest cabins in a segment not known for its spaciousness, and its Remote Touch tech interface constantly frustrates. And while fuel economy is exceptional for the segment, its acceleration is underwhelming regardless of whether you get the UX 250h or gas-only UX 200. Worse still, you can only get the latter with front-wheel drive. In other words, this is a car with distinct highs and lows. What's new for 2019? The Lexus UX is an all-new model for 2019. It is mechanically based on the same platform that underpins most new Toyota models such as the Toyota C-HR and Toyota Corolla, as well as the Lexus ES sedan. It slots into the bottom of the Lexus SUV lineup below the NX. What's the interior and in-car technology like? From the comfortable and supportive driver seat, the UX looks and feels like a proper Lexus. The design is consistent with, but, refreshingly, not a copy of other models. There are common details like the drive mode setting selectors that sprout from the instrument panel and the F-Sport's sliding gauge cluster within, while the available 10.25 infotainment display is perched atop a low, flat dash. The materials covering the dash and front doors are appropriate for this luxury price point and consistent with the ES 350, if not higher-priced Lexus models. By contrast, the hard plastic door panels in the rear are disappointingly more consistent with a Toyota Corolla. However, the UX features unique touches (we like the contrast-color dash and door trim available) and offers different controls than other Lexus models. The climate system is operated by unique toggle switches, while the air vents have little rotary controllers that look and feel better than those in a Lexus ES. Now, the UX has been afflicted by the same curse as its various siblings – the Remote Touch tech interface – and while it's still perpetually frustrating and distracting, there are some noteworthy advancements.

Buick, Lexus top J.D. Power survey, as vehicle service improves overall

Buick and Lexus returned to their customary place atop J.D. Power's scorecard of satisfaction with dealership service departments. In the Customer Service Index Study, out Thursday, Buick scored 860 on a 1,000-point scale for mass-market brands and has topped this ranking in three of the past four years. Lexus topped the list of luxury brands with a score of 874. Fiat and Land Rover were the bottom-dwellers in the two categories. Buick and Lexus also ranked highly in the research company's overall Vehicle Dependability Study rankings out recently. The customer experience at car dealerships has improved steadily, with the overall industry score rising in seven of the past eight years. And one statistic is particularly remarkable: 94 percent of customers say their car was fixed right the first time. The dominant area of difficulty in repairs seems to be infotainment systems. Only 80 percent of respondents said their stereo was fixed right the first time. And in last month's Vehicle Dependability Study, J.D. Power reported that infotainment systems were the most commonly reported vehicle issue, accounting for 22 percent of all problems reported, up 2 percent from the previous year. J.D. Power surveyed 70,000 customers for the Customer Service Index Study. For the Vehicle Dependability Study, it surveyed 35,186 first owners of 2014 model-year vehicles after three years of ownership. Below are charts for both the current study and the complementary overall brand dependability survey. Related video:

Lexus says it's not worried about LS sales decline in face of S-Class, Model S

The Lexus LS is old. Sure, it received a refresh for model year 2013, but it hasn't had a clean-sheet redesign since George W. Bush was in office. It's the oldest vehicle in its segment, debuting in 2007, a full year before the current-gen BMW 7 Series, two years before the Hyundai Equus and Jaguar XJ and three years before the Audi A8.
This is particularly troubling as buyers flock to the heavily redesigned Mercedes-Benz S-Class, which debuted late last year, and the all-electric Tesla Model S. Despite this move, though, Lexus is (worryingly in our minds) not at all concerned.
"We don't feel it's a problem with the car," Brian Smith, VP of marketing for Lexus, told Wards Auto. "Many of the buyers in that segment want what's new and they're trying it."