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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

'New' continuation Jaguar XKSS to debut in November in LA

Jaguar announced on Tuesday two important debuts for Jaguar Classic's continuation models, the Lightweight Jaguar E-Type and the new XKSS. In November, the Jaguar XKSS continuation model will make its debut in California to coincide with this year's LA Auto Show. The company revealed the plan to build nine of these cars a few months ago in order to complete the original production run. That run began in 1957 when Jaguar began building road legal versions of unsold D-Type race cars. However, production stopped short when a fire at the Browns Lane factory destroyed the remaining cars. Jaguar explained that the company will use what they learned from developing the Lightweight E-Type continuation series, and Jaguar Classic employees will build these XKSS models to the original specifications. If you had your heart set on ordering one to fulfill your Steve McQueen fantasy, you're out of luck. All nine have already been sold. View 46 Photos In addition to the XKSS public reveal, the 2015 Jaguar Lightweight E-Type will soon make its competition debut. The car in particular is chassis number 15, one of the six continuation cars, and it will compete in the Jaguar Classic Challenge race on July 9 at this year's Le Mans Classic. Another automotive icon will be behind the wheel of this iconic sports car. Top Gear presenter and automotive journalist Chris Harris will pilot the E-Type at Circuit de la Sarthe alongside an array of other vintage Jaguar race cars. Like the XKSS continuation cars, the Lightweight E-Types were also built to finish their respective production run. And although these continuation cars are only a couple of years old, they are identical to the originals and are thus FIA compliant for historic racing. Related Video:

The 200-mph Jaguar F-Type SVR is coming to Geneva

Jaguar has good news for us: The new F-Type SVR will make its grand debut at March's Geneva Motor Show. Following up on leaked stats from last week, Jag confirms the hardtop F-Type SVR will be capable of hitting 200 miles per hour. The British brand doesn't go much further in confirming other details from last week's report, though. So even though the top end's extra 14 mph has to come from somewhere, we still can't be certain it'll be thanks to a reported 567 horsepower or 516 pound-feet of torque. Jag also won't yet confirm the reported claim of a 3.7-second sprint to 62 mph. What the company is saying, though, is that its first SVR-badged model will be "lighter, faster, and more powerful." JLR's Special Operations boss, John Edwards, calls the new SVR an "all-weather supercar." That lends credence to initial reports that the hottest F-Type will send its power to all four wheels. While the F-Type SVR will hit the Geneva stage on March 1, we won't be waiting that long for all the details – Jaguar will release a complete array of images and details on February 17. We'll have more then. 200MPH JAGUAR F-TYPE SVR TO MAKE GLOBAL DEBUT AT 2016 GENEVA MOTOR SHOW (MAHWAH, N.J.) – January 26, 2016 - The new 2017 Jaguar F-TYPE SVR will make its global debut at the 2016 Geneva Motor Show on March 1, 2016 and will go on sale in summer 2016. Capable of accelerating to 200mph, the new F-TYPE SVR is the first Jaguar to wear the SVR badge and is developed to exploit the two-seat aluminum sports car's full potential while retaining its day-to-day usability. Lighter, faster and more powerful, the new F-TYPE SVR takes performance, dynamics and driver involvement to a new level yet retains the comfort and duality of character inherent to all Jaguar cars. "The new F-TYPE SVR is the first series production Jaguar car to be developed by Special Vehicle Operations and benefits from everything we know about precision engineering, performance and design," said John Edwards, Managing Director, Jaguar Land Rover Special Operations. "The result is a 200mph, all-weather supercar that you can drive every day – we even made a Convertible version so that enthusiasts can revel in the sound from the new titanium exhaust system." The new F-TYPE SVR will join the 2017 Model Year F-TYPE Coupe and Convertible range comprising of the F-TYPE, F-TYPE Premium, F-TYPE S, F-TYPE British Design Edition and F-TYPE R.