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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

2022 GMC Hummer EV No. 001 at Barrett-Jackson brings $2.5 million

This year's Barrett-Jackson auction in Scottsdale, Ariz., played host to a bunch of the first examples of hot new cars: VIN No. 001 of the 2022 GMC Hummer EV, 2022 Cadillac CT5-V Blackwing and CT4-V Blackwing, 2021 Ford Bronco, 2021 Ford Mustang Mach 1 and 2021 Ram 1500 TRX. Every single one of them sold for more than six figures, with all the proceeds of nearly $5 million going to charities, but the big winner was absolutely the Hummer with a hammer price of $2.5 million. The Bronco did nicely, too, with a selling price of $1,075,000. You can see the list of the sale prices from highest to lowest of these first examples below. GMC Hummer EV: $2,500,000 Ford Bronco: $1,075,000 Ford Mustang Mach 1: $500,000 Ram 1500 TRX Launch Edition: $410,000 Cadillac CT5-V Blackwing: $265,000 Cadillac CT4-V Blackwing: $165,000 Despite the Hummer going for $2.5 million, it wasn't the most expensive car to cross the block. That honor goes to a 1966 Shelby Cobra 427 Super Snake that was once owned by Carroll Shelby himself. It sold for $5.5 million, the same price it sold for back in 2007. Nearly as pricey as the Hummer was a restored, numbers-matching 1967 Ferrari 275 GTB/4 that went for $2,475,000. Related video:

2022 GMC Sierra gets overhauled interior, new Denali Ultimate and AT4X

GMC Sierra's 2022 update is here, boasting a ground-up interior redesign, an updated Super Cruise package with trailering support, and two new trims aimed at very different buyers. While the GMC Sierra's bones are undeniably good, its interior has really held it back from our full-throated support in recent years. The pricier trims of the refreshed 2022 model may well erase those shortcomings entirely.  Hot on the heels of its revamped platform mate, the 2022 Chevrolet Silverado, the new Sierra arrives with a similar suite of upgrades, plus a few items that will remain exclusive to the fancy-pants Sierra for now, like Enhanced Super Cruise with available automatic lane-change and trailering mode. As with the Silverado, the Sierra's 2.7-liter four-cylinder gets an upgraded block and internals, allowing for a higher torque output (420 pound-feet), which means it makes even more torque than the 5.3-liter V8. Diesel models also enjoy some chassis upgrades that allow for the fitment of GMC's Max Tow package. That allows a diesel Sierra 1500 4x2 to handle 13,200 pounds and the 4x4 model to tow up to 13,000 even.  Still, the 2022 Sierra's most noteworthy improvements are to be found inside, and what better way to showcase an upgraded interior but with a new, range-topping luxury trim? Say hello to the 2022 GMC Sierra Denali Ultimate.  This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. 2022 GMC Sierra Denali Ultimate unveiled Denali represents a huge chunk of Sierra sales, and when your branding is based around upscale sophistication, you sure want to put your best foot forward at the top of the pricing structure. GMC wasn't quite there with the outgoing Sierra Denali, but the new Denali Ultimate may just be the ticket to one-upping the likes of the swanky Ram 1500 Limited.  This is the no-holds-barred, all-options-checked model that really makes GMC money. The 6.2L V8, 10-speed automatic and Super Cruise are standard on Denali Ultimate. All of the leather and wood elements visible here are real (seriously, you can touch them and everything). There's also a faux suede headliner, 16-way power-adjustable and massaging front seats, a 12-speaker Bose system and a 15-inch color HUD included.  GMC included several unique elements for Ultimate, including topographical maps and the latitude and longitude of Mount Denali formed into various interior trim pieces.