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GM recalls over 323,000 HD pickups because tailgates can open unexpectedly

General Motors is recalling more than 323,000 heavy-duty pickup trucks in the U.S. because the electronic tailgate release switches can short circuit and open the gates while the vehicles are in park. The recall covers certain Chevrolet Silverado and GMC Sierra 2500 and 3500 trucks from the 2020 through 2024 model years. The National Highway Traffic Safety Administration says in documents posted on its website Tuesday that water can get into the switches and cause the tailgates to open when in park gear. The agency says that can result in unsecured cargo falling out of the beds, creating a road hazard and increasing the risk of a crash. GM is advising owners to check that the tailgate is closed and latched before they drive the trucks. Dealers will replace an exterior touchpad switch. Owners are to be notified by letter starting March 18. GM dealers also have been told to stop selling affected vehicles until repairs are made. The company says in documents that it has 136 complaints about the tailgates opening unexpectedly. GM reported one complaint of a minor injury and three complaints of minor property damage. Recalls Chevrolet GM GMC Truck

J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2022 GMC Hummer EV voluntarily recalled for battery connector issue

When vehicles from certain automakers need to return to dealers for fixes but the National Highway Traffic Safety Administration isn't involved, these situations might be called "Customer Satisfaction Programs." It is, effectively, a voluntary recall. GM Authority notes that GM has issued one such program for the GMC Hummer EV and the Brightdrop Zevo 600 van (formerly the EV 600) to deal with a battery issue. In roughly 424 total units across both populations, the high-voltage connector might prematurely corrode. If this happens, water can leak through the connector into the pack. A warning light in the gauge cluster will alert owners to the condition. GM doesn't outline the possible results of water getting into the pack, but the outcome wouldn't be ideal.    The fix is a trip to the service bay to have a technician apply sealant to the high-voltage connector.   GM says it will get in touch with Hummer EV and Brightdrop owners about making appoints with dealers. Meanwhile, owners can contact GM Customer Service at 800-462-8782 and refer to Satisfaction Program No. N222362090. Owners can also visit the GM Recall Center page and insert their VINs to find out if their vehicles are affected. Since this isn't a recall overseen by the NHTSA, the issue isn't covered on the NHTSA's site. However, there are Manufacturer Communications between GM and the NHTSA related to other H2 issues such as a calibration issue with the Hummer EV's Extract Mode and the HVAC, so owners might want to visit SaferCar.gov for the whole picture.