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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Are you a new Ford Mustang SVO? [w/video]

When Ford announced that its 2015 Mustang would arrive with a 2.3-liter EcoBoost four-cylinder engine, three letters came to mind: SVO. While Ford hasn't said a word regarding the rebirth of a Mustang SVO model, this latest set of spy shots shows us something very, very interesting. Allow us to explain.
The Mustang prototype in these photos looks very similar to the GT500 test cars we've spotted before - same bulging hood, aggressive front fascia and air vents aft of the front wheels. What's different, however, is around back. Have a look at the exhaust, and note that instead of the GT500's usual quad pipes, two of the exhaust outlets have been capped off.
Our spies point out that these exhaust outlets could be closed for some sort of emissions testing or another engineering reason, but it's also important to note that the engine and exhaust notes of this car sound completely different from earlier GT500 prototypes. We've got a video below that compares the two.

Ford confirms launch of new Tourneo vans and Ecosport in Europe for Geneva

We've already seen plenty of what the Geneva Motor Show will have in store for us in less than two weeks, but most of the confirmed debuts that were announced so far have generally been luxury or performance cars. Ford, on the other hand, will be showing off a couple of its new family-friendly models for European buyers to enjoy.
On the larger side of things, the full range of Tourneo vans (shown above) will be on display, including the introduction of the new Tourneo Courier model, but Ford will also be showing off the all-new EcoSport crossover, which is based on the automaker's Global B platform and will be positioned beneath the Kuga, better known here as the Escape. The subcompact EcoSport was originally unveiled at the Beijing Motor Show last April.