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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

The history and future of the Ford Bronco

Some have suggested that the Bronco's demise was hastened by the fallout from the O.J. trial.
Twenty years ago today, ex-NFL linebacker Al "A.C." Cowlings drove his friend and onetime running back Orenthal James "O.J." Simpson on a parade lap of the Los Angeles highway system and onto an ignoble page of the history books. If you're in your late 20s or older, or a fastidious young student of 1990s American history, you're absolutely aware that Al and O.J.'s steed for the 'chase' was a white Ford Bronco. The white Ford Bronco, even.

Ford shows off V8-powered Ranger headed to Dakar Rally

Avert your eyes now if you're jealous that the global version of the Ford Ranger is not offered in the US. Ford's midsize pickup is being tuned up to take on the 2014 Dakar Rally, and the result is a truck that is probably even cooler than any F-150 SVT Raptor we've ever seen in the States. Ford is actually building two versions of the truck for Dakar, which will run from January 5 through January 18, covering more than 5,000 miles from Argentina to Chile.
Starting with a fully composite body and a 5.0-liter V8 plucked from a Mustang, nearly every aspect of the trucks have been purpose built to take on the grueling race. This includes things like the six-speed sequential gearbox, liquid-cooled rear brakes and the 132-gallon fuel tank. As proof that Dakar is more about endurance than speed, the engines used in these race trucks will be limited to around 350 horsepower and 413 pound-feet of torque, and will max out at a top speed of just 105 miles per hour. Scroll down for Ford's official press release offering more information about the trucks and teams being prepped for Dakar.