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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Waymo self-driving van involved in Arizona crash

A self-driving Chrysler Pacifica minivan operated by Waymo, the autonomy subsidiary of Alphabet/Google, was involved in a two-car accident Friday afternoon in Chandler, Ariz. First reports indicate the autonomous vehicle was not at fault in the crash — not the "violator vehicle," according to ABC 15 News. This may be Waymo's first accident in its Arizona test program. The Waymo van's side was crumpled. Though Waymo announced in November it would do testing in Chandler without a human backup driver, one was behind the wheel of the van involved in the crash. Chandler police said the van was operating in autonomous mode. Minor injuries were reported. The accident was at Chandler Avenue and Los Feliz Drive. A Honda was eastbound on Chandler when it had to swerve to avoid a northbound vehicle in the intersection, police said. When it swerved, it entered the westbound lanes and struck the oncoming Waymo van. Waymo did not immediately comment on the accident. In March, a self-driving Uber vehicle struck and killed a pedestrian in Tempe, the first known fatality involving a self-driving car. Since that crash, Uber has halted its self-driving tests nationwide. Waymo CEO John Krafcik said following the Uber crash that his company's technology would have detected and avoided the pedestrian. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Image Credit: ABC 15 Auto News Green Chrysler Minivan/Van Autonomous Vehicles Waymo chrysler pacifica

These cars are headed to the Great Crusher In The Sky

It happens every year. We bid adieu to some cars and trucks that will be missed, and say good riddance to others wondering how they stayed around so long. Whether they're being killed off for slow sales or due to a new product coming along to replace them, the list of vehicles being discontinued after 2012 is surprisingly long and diverse.
CNN Money has compiled a list of departing vehicles, to which we've added a few more of our own. In the slow sales column, cars like the Lexus HS 250h, Mercedes-Benz R-Class and the full Maybach lineup appear, while the Ford Escape Hybrid, Mazda CX-7 and Hyundai Veracruz are all having their gaps filled with more modern and more fuel-efficient alternatives. Obvious exceptions to the rule include models that still sell in decent numbers like the Jeep Liberty and the Chrysler Town & Country (which will eventually be replaced by a crossover-like vehicle).
Check out our gallery of discontinued cars above, then scroll down for more information.