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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

Chevy Spark EV will go on sale in Maryland

The single-charge range of a Chevrolet Spark electric vehicle may not blow away anyone who's used to driving on a topped off tank of gas. But a full charge will actually get a Spark EV about halfway across the state of Maryland. Which is good because that state will be the first on the East Coast to sell the battery-electric model. General Motors said this week that Chevy Spark EV sales will start in Maryland this spring, and that federal and Maryland tax credits will get the out-of-pocket price of the Spark EV below the $18,000 threshold. GM took the opportunity to tout the Spark EV's 119 miles per gallon equivalent rating and says Maryland has sufficient charging infrastructure for drivers to welcome the EV without too much trouble. Last June, Spark EV distribution was reported to be ready to extend beyond the Pacific Coast. Specifically, Ohio was thought to be next in line to get Spark electric vehicles after four state car dealerships listed the model on their websites. GM's Randy Fox, however, quashed that real quick, saying only California and Oregon had sufficient infrastructure to support the Spark EV. GM first announced the Spark EV for public (or at least American) consumption back in 2011. Last year, the General sold 1,145 Spark EVs, up 87 percent from 2013. For more on the Maryland expansion, take a look at GM's press release below. Chevrolet Spark EV Plugs into Maryland Customer demand drives addition of East Coast; features locally sourced drive unit 2015-01-22 WASHINGTON, D.C. – Chevrolet will start selling the Spark EV in Maryland this spring, expanding the pure electric mini-car's "range" to the East Coast. The Spark EV is the most efficient U.S. retail electric vehicle on the market, delivering an EPA-estimated combined city/highway 119 MPGe fuel economy equivalent and 82 miles of EPA-estimated combined city/highway range. It is priced as low as $17,845, after federal and Maryland tax credits – and it features a locally sourced electric motor and drive unit, manufactured at General Motors' Baltimore Operations facility in White Marsh, Md. "The Spark EV has been one of the most well-received electric vehicles in the industry and customer demand helped make the decision to expand its availability to Maryland," said Steve Majoros, Chevrolet director of car marketing.

2023 Chevy Equinox price goes up a few hundred bucks

Chevrolet and GMC have uploaded the configurators for sibling crossovers the 2023 Chevy Equinox and 2023 GMC Terrain. Both get a few changes to improve performance, and new paints. GM jettisoned the turbocharged 1.5-liter gas engine making 170 horsepower and 203 pound-feet of torque in both vehicles. Replacing it is a different turbocharged 1.5-liter gas engine making 175 hp and 203 lb-ft. The Equinox sends its power through a six-speed transmission, the Terrain fits a nine-speed transmission. On the Equinox, fuel economy in standard front-wheel drive trims holds steady, but the AWD trims lose one mile per gallon in their city and combined EPA ratings. On the Terrain, FWD trims lose one mile per gallon across the board, the AWD trims lose one mile per gallon in the city only. Both models also upgrade to an electro-hydraulic brake system, leaving vacuum-assisted braking behind. The Equinox color palette drops Cherry Red Tintcoat, Seaglass Blue Metallic and Silver Ice Metallic for replaces with Harvest Bronze Metallic, Radiant Red Tintcoat, and Sterling Gray Metallic. Buyers who want the razzle dazzle of the Equinox's optional Blackout and Redline Edition Packages are out of luck at the moment, both appearance flourishes unavailable to order. The Terrain's paint menu drops Cayenne Red Tintcoat, Hunter Metallic, and Quicksilver Metallic for Deep Bronze Metallic, Sterling Metallic, and Volcanic Red Tintcoat. All-wheel drive can be added to any Equinox and Terrain trim for $1,600, save for the Terrain AT4 and Denali that come standard with AWD. Prices for the 2023 Chevy Equinox after the $1,395 destination charge, and their differences from 2022, are: Equinox LS: $27,995 ($300) Equinox LT: $29,095 ($300) Equinox RS: $32,095 ($100) Equinox Premier: $33,195 ($300) New pricing for the 2023 GMC Terrain can only be seen when you visit the configurator's Summary page. The initial Build & Price page shows MSRP before the $1,500 premium on every trim to that pays for the mandatory OnStar with Connected Services plan. After the $1,395 destination charge, the new prices are: Terrain SLE: $31,295 Terrain SLT: $35,295 Terrain AT4: $37,395 Terrain Denali: $39,995