2014 Chevrolet Silverado 1500 Lt on 2040-cars

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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

Subprime financing on the rise in new car sales, leasing too

We all remember the financial crisis that began several years back. At its core was a splurge of subprime lending for housing loans. The housing bubble burst, triggering a collapse of the mortgage-backed securities market. Apparently, those types of loans still exist in the automotive industry, and the market share for these types of "nonprime, subprime, and deep subprime," loans has grown 13.6 percent compared to the third quarter a year ago.
According to an Automotive News report, high-risk lending expanded to 24.8 percent of total loans in Q3, up from 21.9 percent for this time last year. As this level increased, average credit scores of borrowers dropped to 755, down from 763 a year ago. In that time, the average financing amount increased $90 per vehicle, to $25,963.
At 818, Volvo maintains the highest per-owner credit score, while Mitsubishi has the lowest, at 694. The highest rate of borrowers was at Toyota, with 14 percent of the market, followed by Ford with 13.1 percent and Chevrolet at 11.1.

2016 Chevy Volt rated at 106 MPGe, 53 miles of pure EV range

Following a string of rumors, Chevrolet and the Environmental Protection Agency have released official fuel economy numbers for the second-generation Volt. As was reported earlier today, the new and improved hybrid will cover 53 miles on pure electric power. As Chevy tells it, first-gen Volt owners cover about 80 percent of their mileage on EV power alone, so the 40-percent increase from the second-gen should lead to an even bigger reduction in gas-powered Volt mileage. Chevy expects some 90 percent of mileage to come from a plug with its new 2016 model. This newfound EV range comes thanks to the 2016 Volt's 18.4-kilowatt hour lithium-ion battery. Rated at 106 MPGe by the feds – exactly what was promised by a June leak – the 2016 Volt improves nicely on the current model's 17.1-kWh, 98-MPGe battery back. There's also a marked improvement when relying on the gas-powered on-board generator. The 1.5-liter, four-cylinder engine will happily run on regular fuel and return a still-impressive 42 miles per gallon combined rating once the battery's state of charge is depleted. Expect the freeway to cruise to be even better, although Chevy isn't ready to say by how much. Fully charged and with a full tank, drivers should expect to cover 420 miles, a 40-mile improvement over the current model. Scroll down for the official press release from Chevrolet Related Video: The Results Are In: More Range for the 2016 Volt EPA-estimated pure electric range is 53 miles DETROIT – The 2016 Volt is engineered to offer customers more of what they want: range, range and more range. The Volt's all-new second-generation Voltec extended range electric propulsion system delivers 53 miles of pure EV range, based on EPA testing. That is nearly a 40-percent improvement over the first generation Volt. Chevrolet expects many next-generation Volt owners will use power solely from their battery for more than 90 percent of trips. Today, Volt owners use battery power on 80 percent of their trips. This means that the average Volt owner may expect to travel well over 1,000 miles between gas fill ups, if they charge regularly. For the first 53 miles, the Volt can drive gas and tailpipe-emissions free using a full charge of electricity stored in its new 18.4-kWh lithium-ion battery, which is rated at a combined 106 MPGe, or gasoline equivalent. When the Volt's battery runs low, a gas-powered generator seamlessly operates to extend the driving range for a total of 420 miles on a full tank.