1972 Chevrolet Truck Survivor 1 Owner 72 Chevy Cheyenne Big Block 402 79k Miles on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Corvette Stingray Shooting Brake under consideration by Callaway [w/poll]

Callaway has released a few renderings of a design study for a shooting brake version of the C7 Chevrolet Corvette Stingray. The company says it wants to create a long-roof version of America's sports car to offer buyers more interior room and a vehicle with "unique style." The company says it will use structural carbon fiber for the new body bits, which suggests the conversion shouldn't add too much more weight to the Corvette. Along with a few mechanical tweaks, the Callaway Corvette Stingray AeroWagon could breeze past the 200 miles per hour barrier.
Provided that they get enough interest, Callaway estimates they will be able to effect the changes on the Chevrolet for around $15,000, and says the conversion work should be available through its network of dealers. You can check out the brief press release below for more information, or head over to the Callaway site to plunk down a deposit - but before you do, we want to know... do you find this C7 wagon interesting? Vote in our poll below, then feel free to leave a few lines in Comments.
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2016 Chevy Volt auctioned off to help the robots

One of the cool things about the 2016 Chevrolet Volt extended-range plug-in being auctioned off to raise money for kids' science and robotics program is that even the sedan's color sounds very scientific. Indeed, it's fitting that a "Kinetic Blue" Volt will be used to advance the scientific education of the country's students, according to Hybrid Cars. That is, if it fetches enough cash. Chevrolet parent General Motors was kind enough to donate a 2016 Volt to the so-called FIRST K-12 robotics program (FIRST stands for For Inspiration and Recognition of Science and Technology). The program was founded in 1989. Last year, General Motors engineers worked with about 10,000 FIRST students in the US, but it looks like GM is now going the cold-hard-cash route to make its mark on future scientists. Bidding for the vehicle will take place until the morning of November 19, and, hopefully, it will generate enough interest to drive the bidding price up beyond its MSRP. As of Tuesday morning, nine bids had been taken, with the top one at $27,750. That's all fine and good except the car is pretty loaded with bells and whistles, and it's 53-mile electric-only range is a considerable jump from the first-generation Volt, so the car's "estimated value" is $40,245 (not factoring in the $7,500 federal tax incentive). That's a pretty good jump over the 2016 Volt's base price of $33,995, which marked a $175 price cut from the 2015 model. So pony up, folks. It's for the kids. Related Video: