1956 Buick Special Riviera 2dr Coupe No Reserve on 2040-cars

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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

GM investing $167m in Spring Hill for new midsize vehicles

General Motors has announced a large investment in its Spring Hill, Tennessee facility. The former home of Saturn production will be getting a $167 million addition to a previously announced $183 million, to cover a pair of new midsize vehicles. The investment is expected to create 1,800 jobs at the factory.
That $350 million is being divvied up for a pair of programs at Spring Hill. The first will take the bulk of the money ($223 million) and create 1,000 of the 1,800 jobs, while the other will take the remaining $127 million and generate the leftover 800 positions. But GM says the investment will cover "midsize vehicle programs." So what could they be?
The leading candidate in our minds is a new crossover for Buick, called the Anthem, that will slot between the Encore and Enclave, but will be slightly smaller than the Equinox and Terrain. As we've explained, the new model will likely be the first product to sport GM's new D2UX platform, which will eventually replace both the Delta and Theta platforms. Spring Hill is already building the Equinox, so there could be some credence to this theory.

Buick Enclave spy photos reveal curvy, minimal interior

We got a pretty good look at the next-generation Buick Enclave last month via some spy photos, and this month we get a peek inside. While the exterior takes after the Wildcat concept, the interior follows in the path set by the recently redesigned and launched Encore GX and Envista. The focal point of the new Enclave's interior is the curved screen panel encompassing both the instrumentation and the infotainment. It has the rounded, inverted trapezoid look of the little Buicks, but from the gap in the screen covers, it looks like the screens will fill up the housing much better on those base crossovers. Just below the infotainment side of the screen array is a minimalist set of climate control buttons (piano key style) and a pair of air vents. It's difficult to tell much else of the dash due to the coverings. Based on the little Buicks, the screen probably sits on a small alcove with the rest of the dash being smoother and wrapping around behind the screen. The steering wheel isn't shared with the smaller Buicks, nor does it appear to be that similar to what we've seen in either the new Chevy Traverse or the GMC Acadia. It has a sleek, simple three-spoke design with a small circular center horn and airbag section. We also noticed the black plastic strip at the top of the wheel that likely houses the lighting and infrared sensors that go along with GM's Super Cruise hands-free highway driving assist. We're expecting the Enclave to be revealed soon, possibly early next year, with deliveries coming soon after. This is because this prototype looks pretty much production-ready, and we've already seen its cousins from Chevy and GMC. It will likely get the same turbocharged 2.5-liter four-cylinder making 328 horsepower and 326 pound-feet of torque with an eight-speed automatic and either front- or all-wheel drive. Related video: