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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

2017 BMW i3 rumored to get more electric range

BMW will reportedly give the 2017 i3 a jolt of extra range that will increase the EV's max driving distance to around 120 miles. If true, that would be quite a boost from the current EPA-estimated 81 miles. An upgraded lithium-ion battery will make this improvement possible, according to Automotive News. Ian Robertson, BMW's boss for sales and marketing, told AN the upgrade to the i3 "puts it into a much more usable range." The company has more tweaks in store for the 2017 model but doesn't want to discuss details about them yet. Rumors late last year hinted that the extra range for the i3 would come thanks to a higher-density battery, improved electronics, and new software. The changes could push range to over 124 miles on the European testing cycle. BMW would also offer the improvements on the i3 REx range-extended model, and the company would even allegedly allow current owners to purchase the upgrades. The German automaker wants to offer these updates every three years to keep the EV fresh. If BMW can achieve 120 miles of range, then the electric i3's driving distance would come significantly closer to the current REx's EPA-estimated 150 miles. Of course, the range-extended model can always be topped up with a tank of gas to keep its wheels spinning further. The i3's rumored boost would also still put it short of the roughly 200 miles that Chevrolet promises from the Bolt when that model arrives late this year. In any case, it's an exciting time for proponents of electric cars. Related Video:

Alpina won't sell its 600-hp B6 Bi-Turbo in the US

Like the B5 Bi-Turbo revealed last month, the newest version of Alpina's B6 packs an upgraded 4.4-liter twin-turbo V8 now good for 600 horsepower and 590 pound-feet of torque. The result is a 0-62 time of 4.2 seconds and a top speed of 205 miles per hour, giving it similar acceleration to the M6 but a much higher top speed. Other enhancements include a sport suspension with adjustable dampers, a limited-slip differential, fully retrimmed interior, and an available brake upgrade. These are essentially the same upgrades applied to the Edition 50 that helped Alpina celebrate its half-century anniversary. But with those all sold out, the enhancements will now be available to European customers on the standard B6 – in either coupe or convertible form – starting in the spring, with prices comparing roughly to those of the M6. Unfortunately, the two-door B6 isn't available Stateside, but we can get the B6 xDrive Gran Coupe with the same output. With four driven wheels and four doors, the US-market B6 will rocket to 60 in an estimated 3.6 seconds and reach an electronically limited top speed of 200 mph – if only we had the derestricted highways to test that out. Related Video: BMW ALPINA B6 BI-TURBO WITH UPDATED 4.4 LITRE V8 BI-TURBO • V8 Bi-Turbo producing 441 kW (600 hp) and 800 Nm of torque • BMW ALPINA B6 Bi-Turbo Coupe accelerates from 0 to 100 km/h in just 4.2 seconds • Significantly extended standard equipment A limited number of fifty units of the BMW ALPINA B6 Bi-Turbo EDITION 50 were produced for our customers. Created and developed to celebrate ALPINA's 50th Anniversary in 2015, these vehicles all exhibit unique features sourced from ALPINA's long and eventful heritage. Like limited edition models of the past, the popularity of the EDITION 50 means all examples have been placed with customers. The regular version of the BMW ALPINA B6 Bi-Turbo Coupe and Convertible will continue to be available in spring 2016 and featuring the updated engine and drivetrain configuration. The powerful 4.4 litre V8 Bi-Turbo has been developed further, increasing output to 441 kW (600 hp) and 800 Nm of torque. The BMW ALPINA B6 Bi-Turbo Coupe accelerates from 0 to 100 km/h in 4.2 seconds, onto a top speed of 330 km/h. Combined consumption according to ECE Norm remains at 9.4 l/100km and 219 g/km CO2. The ALPINA sport suspension with Adaptive Drive comprises electronically adjustable dampers and active roll stabilisation.