Muskego, Wisconsin

Rating: ★★

22 years in Business

Auto Repair & Service, Brake Repair, Auto Transmission

Address: 9208 W Capitol Dr, Muskego

Postal code: 53222

Phone: (414) 438-5600

Right Where We`ve Always Been!

At Mueller Family Auto, customer satisfaction is something we take seriously. We ask our customers to rate us, the service we provide, and how their cars perform. By working with our customers, we can improve our services and tailor our inventory to what our customers need. A car is an expensive purchase, which is why we don???‚¬?„?t take the process, or our customers, lightly. We value their input and ask that they help us help them. Let us know what you need, and we???‚¬?„?ll do whatever we can to help. We invite you to get to know the Mueller Family Auto team.

Categories:

Auto Repair & Service, Brake Repair, Auto Transmission, Auto Oil & Lube, Towing, Tire Dealers

Payment:

discover, master card, visa, amex

Open hours:

Mon - Fri, 8am - 5pm; Sat, 8am - 2pm; Sun, closed

Reviews:

Fast Service, but not always there when you need them!

I live nearby, so this my local neighborhood tire repair shop. They will fix your flat fast, that is no doubt. BUT, I have called twice on my lunch to make sure I could bring my car over after work (before 4pm) and both times they have said no. After being told this a second time, I asked him, ""aren`t you open until 5pm?"" The man on the phone said yes, but the one guy that would be there in the afternoon doesn`... view moret do tires. He told me to bring it in the morning or on a Saturday. So, that is what I`ve had to do. They will fix a tire in less than an hour, but not necessarily when it`s convenient for you.

Scarah / 11/31/2010

Not honest on charges

Our family has in the past had good service for flat tires from this mechanic. And this time the service was good. But when I dropped off the flat tire the mechanic asked me if i wanted to just pick it up again or have him put it on the car. I asked him what it would cost me if he did it. He said $5. I said great, you can do it if that is all it will cost me. It turns out he failed to tell me he would also charge me... view more $5 to take the spare off the car. So really having him handle it was $10, not $5. If I knew that I would have done it myself for sure. When I stopped in to discuss this with him a few days later he was not really willing to talk about it. I got upset. The shop was loud and dark and he accused me of yelling at him. I did eventually raise my voice as he just kept pointing at my bill and saying the explanation of the charge was there and I kept telling him what he had quoted me. What I cared about was his honesty. I asked about a manager and that really annoyed him. He tried calling the manager but said there was no answer. At one point he even said he might call the police because he felt I was threatening. How could he feel that about a smallish older woman? Perhaps the problem was he knew he had not been completely honest with me. Whether or not that was intentional or a mistake on his part I will never know. So bottom line, their flat tire fixing is fine, but ask for a written estimate of all the charges if that is important to you.

LynneW / 2/18/2010