Strauss Discount Auto / Gloucester City, New Jersey

Rating: ★

Auto Repair & Service, Automobile Parts & Supplies, Brake Repair

Address: 4733 Chestnut St, Gloucester-City

Postal code: 19139

Phone: (215) 476-8040

Quality Automotive Parts, Service and Repairs.

We are an authorized independent service center featuring ACDelco parts. We offer a full line of over 99,000 automotive parts and supplies as well as vehicle maintenance, service & repair. For more information about our line of services and a complete parts catalog please visit our website or feel free to call or come by our location anytime during business hours. ACDelco.

Categories:

Automobile Parts & Supplies, Auto Repair & Service, Brake Repair, Automobile Accessories, Tire Dealers

Payment:

master card, visa

Neighborhoods:

West Philadelphia

Open hours:

No info

Brands:

BF Goodrich, Michelin, Uniroyal

Reviews:

Dishonest + disorganized = don`t go here

Don`t go here.

I needed a standard part replaced on my muffler along with some routine maintenance that they had advertised specials for in the weekly flyer. I dropped the car off around lunchtime, and called around 4. They didn`t know if they`d done the work, what work they`d done and told me they couldn`t fix the muffler.

I called back 20 minutes later. They did the wrong maintenance, didn`t fix the ... view moremuffler and now some new dashboard warnings suddenly appeared and they need to do a diagnostic ($45) to figure out the new problems.

The assistant manager called back 30 minutes later. They could fix the muffler and told me I was mistaken, I asked for the maintenance I got and I have to pay for it (even though I didn`t sign for it). The dashboard warnings were my fault and not theirs.

Called the customer service hotline. Basically, Strauss Auto can`t do anything about it, they`ll file a report and I might hear back in the next couple of months if the regional office decides to review the complaint.

Bottom line: I`m out a couple hundred for work I didn`t want, I have a bunch of dashboard lights on that weren`t before I dropped the car off and they still try to get some more $$$ out of me for a diagnostic check. Hey, at least they managed to fix the muffler like I asked for after I called a couple of times and complained. They weren`t willing to listen or help after I called to sort out the confusion either, instead it was my fault.

These guys are out to make quick $$$ off of people, they`re dishonest and I wouldn`t recommend them to anyone.

suaveciiito / 12/27/2008