Nalley Lexus-Mrietta / Hiram, Georgia

Rating: ★★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 2750 Cobb Pkwy SE, Hiram

Postal code: 30080

Phone: (770) 428-9600

Reviews:

Stay away from this dealer. I bought a used Mercedes from them at a decent price, travelling 145 miles one way to see the car. The salesman lied about blemishes, damages and tire condition, which I did not notice on inspection, relying on his word. The car was not serviced; it was 3500 miles past due for an oil change. Upon close inspection at home I found scratches, damage to the chrome strip on the bumper and deep... view mores dents in both front wheels that cannot be repaired ( probably due to hitting a solid beam such as a concrete stop, at high speed) I paid for title, sales tax etc at the time of sale. The temporary registration ran out twice (60 days). On the third renewal I finally received my plate, but not the title since some forms were missing from the application

SEAJAY13 / 10/19/2013

Nalley Lexus Galleria provids an excellent service experience. They are courteous, prompt and thorough. During our last visit, all work was performed within the predicted time frame, and our car was returned to us with the exterior washed and interior cleaned. The level of service they provide is clearly superior to any other Lexus dealer we have visited.

george.gissel / 9/7/2013

Excellent experience. Love my RX350. Tony I hope you see how good I look . The best present ever! V

vivian.woodall.3 / 4/3/2013

I purchased a used vehicle at ...

I purchased a used vehicle at a fair price. The deal went well but the saleman (Les) did not process the tag paperwork in a timely fashion and blamed in on my insurance agent. If there was a problem with the agent, I was not notified. I will be vacationing with an expired drive out tag. My down payment check was supposed to be held for 3 days to allow for funds to be transferred. It was deposited immediately. If... view more I had trusted them to do what they said, my housepayment would not have cleared.

kathy.seaman.92 / 7/19/2012

Unbelieveably Outstanding Customer Service!

I just recently purchased the new Lexus CT200h hybrid from Nalley Lexus Galleria. On my second visit to the dealership, I was greeted by Shannon Green. He is hands down the most patient, knowledgeable, helpful and professional sales person I have ever worked with. Buying a car can be a very daunting experience; he made this car purchase very easy and enjoyable. He answered all of my questions thoroughly, and I called... view more him SEVERAL times. :) From the initial inquiry, to the test drive, to arranging financing down to taking delivery of the car, my experience with Shannon was top notch all the way and I hope to refer many friends to him for their car purchases. He is the type of person I will continue to do business with, for many years to come. His dedication to his customers is unmatched. I am very pleased with my car, and even more pleased with the service I received from Shannon.

hkbonds / 3/16/2011

Excellent Experience

Shannon made buying my new Lexus a great experience. It took me longer to pick out the new car than for him to get it ready and and the paperwork completed. Shannon thought of everything and I will recommend him to friends who make the make the right decision of getting a new Lexus. I drive 40 miles (and live 2 miles from another Lexus dealer) to get to Nalley and Shannon`s great service. It is well worth it.

kmadams / 2/14/2011

Great Experience Buying a New Car

My husband and I recently purchased a new Lexus from Nalley Lexus at Galleria. The sales adviser we worked with is Shannon Green who, after our experience, I highly recommend to anyone interested in buying a Lexus. As principal of Walton High School, I very much appreciated Shannon`s thorough and patient explanations of the various features of our new car. He was very understanding and complete in answering all... view more our questions about how the car`s equipment worked. In addition, he went the extra mile in helping to set up connections for our phones using the new Bluetooth feature of the car and didn`t stop at just telling us that it was there and available for our use. Shannon has also been very helpful in answering more questions after the sale was completed. You never think of all the things you need to know about a new car or piece of equipment when you first get it, and Shannon has been very patient in answering our questions.

Jmcneill / 2/14/2011

5 Star Person

Shannon is one of the most professional account executives (not a saleman) I have ever worked with. Shannon is a low pressure high follow-up results person. If you want FIRST CLASS service you will definitely receive it working with Shannon. He cares about your needs and more importantly, he listens to your needs and delivers what you "actually" want. I changed automakers (after being a long time - lo... view moreyal customer of a previous automaker) just because Shannon changed. That is saying a lot to me since I am loyal to the vehicle(s) I drive. But I will say I am very happy I did because Shannon was missed at the previous automaker. Remember, it is people that deliver not the company. So choose Shannon for an honest, direct approach. YOU WILL NOT BE SORRY!!!

ssstraight / 2/8/2011

Shannon was AWEsome

We bought our new IS350C from Shannon and he was the BEST..Great service, no BS and followed-up when we asked,

blissnowlady / 2/3/2011

Hardest working salesman in town!

Salesman is too narrow a word to describe Shannon. He is more like an account executive - if a single customer can be considered an account . What I`m trying to say is that he is VERY PROFESSIONAL! He worked to get our deal done like no other car salesman with whom we`ve ever worked. He stayed late, talked to us multiple times on the day of our deal to make sure we were getting the best deal and the best service.... view more Shannon made it a pleasure to buy a car. If a car was something we bought everyday, we`d see Shannon everyday! AND...Shannon has a great personality. He`s low-pressure and friendly - very easy to work with. When you go to Nalley Lexus just as for Shannon "Zoom" Green!

brenoco / 1/32/2011