Autowise Car Care / Castro Valley, California

Rating: ★★★★★

Auto Repair & Service

Address: 35194 Alvarado Niles Rd, Castro-Valley

Postal code: 94587

Phone: (510) 284-0074

Serving the Elk Grove Area Since 1986

Shocks Struts Brakes Road Service

Reviews:

Beware...!

Well, to start, they pamper you with shuttle rides to home, but they make up for it by the `EXPENSIVE` labor of $120/hour while you can easily find labor as cheap as $60/hour at many decent Auto-repair shops. The cost isn`t the only concern. Crappy customer service also adds to the kitty. I took my car to them a few days before 4th July weekend with some issues in the Braking system. They fixed it of course and a... view morelso did some other stuff with the bill of around $600+. However, the same day, when i took my car home, i realized the Air-conditioning wasn`t working anymore. I called them. They told me to bring it in. They never admitted that they `broke` the Air-conditioning. Rather they told me that they need to diagnose the issue and will cost me 1.5 hours (~$165) + the parts (if any). So basically they meant to charge me for something they broke...! Needless to say i took my car back and swore never to go back again... Interestingly, i see 44 reviews here with 5 star rating. However, there are 15 customer ratings on yelp with Average rating of 1.5/5...! Hint hint hint....

Kicker11 / 7/20/2011

I would highly recommend this ...

I would highly recommend this repair shop to my friends and my family. Not only are the owners honest, they are very friendly. I also like that they have a courtesy shuttle that takes me home and picks me up when they are completed with my car. I was impressed with the service that was provided.

americanhans / 7/19/2011

Very impressed with their serv...

Very impressed with their service. I came in for their oil change special, which is cheaper than most places, and they gave me a ride home while it was getting done! Definitely coming back again.

lovepinks89 / 7/19/2011

This has been my repair shop f...

This has been my repair shop for a couple years now and I`m still impressed with their service. This company goes beyond what you get from most places. They are open long hours, they provide you with a courtesy shuttle and they have a longer warranty than all other places. I also needed a jump start one day and they sent someone to my house at no extra charge. How many places would do that for you? This is the only ... view moreplace I can count on!

onica7752 / 7/15/2011

I have been going to Autowise ...

I have been going to Autowise for the last 3 years. The staff is courteous and knowledgeable and my car has always run great after any repair or maintenance. Their services cost less than the dealership with equal or better quality. They also go the extra mile and have picked up my car from my workplace parking lot and have brought it back to me before the end of my work day with all requested work complete.

jack1231102 / 7/15/2011

It`s a wonderful thing to have...

It`s a wonderful thing to have an auto repair place that you trust without any doubt or hesitation. Knowledgeable, fair, fast, helpful - always.

Nicknick83 / 7/12/2011

The gentleman that runs this p...

The gentleman that runs this place is extremely kind and helpful. I always feel like they are very fair with their prices and do solid work. Thanks for all your great help over the years!

Randallee / 7/12/2011

Great Service

These guys are great!! They always go above and beyond what is expected to satisfy the customer!! They are courteous, professional and friendly!! Great service!!!

nkiefer53 / 6/24/2011

Great Experience

I have taken both of my cars to Autowise Car Care and have been pleased with the experience every time!! The service is fantastic and the finished product is great!! The price is affordable and the shop is really close to the Bart and bus station!!

dallonb46 / 6/24/2011

The employees at Autowise Car ...

The employees at Autowise Car Care were very friendly and provided me with great customer service!!! The service was quick and efficient!

Wade / 6/18/2011