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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

VW investigating Golf water leak discovered by car magazine

Volkswagen is in a spat with German magazine Auto Bild over claims that its new, seventh-generation Golf may already need a recall. The German weekly reports that new Golfs can leak water into front-passenger footwells due to a faulty drainage tube in their air conditioning systems.
And while the fix itself doesn't sound too terrible, because Volkswagen bases so many cars off the same platform as the Golf, Auto Bild is claiming that 300,000 models could be affected, including the Audi A3 and Seat Leon. That's a very bold claim. For its part, VW is vehemently denying that number, according to Reuters, saying it's aware of the problem and claiming only 46 Golfs need fixing. In addition, it denies that any Audi or Seat models are affected by the issue.
Either way, regardless of how pervasive this leak issue is, North American buyers should rest easy knowing that the problems ought to get fixed by the time the Mk VII Golf finaly reaches our dealerships.

VW Golf GTI wrung out by Chris Harris

Enthusiasts like nothing more than to crucify modern interpretations of their favorite performance models for failing to live up to some imagined ethos. Even the Volkswagen GTI has suffered its fair share of slings and arrows for growing in size and curb weight. Chris Harris recently spent some time with the all-new MK VII GTI to find out if growing up means giving up on what makes the machine so special.
Judging by his comments, Harris certainly doesn't think so. Yes, the new GTI is considerably more comfortable than its predecessors, but that's hardly a bad thing. The multitude of driving modes actually seem to add depth to the car rather than simply try to force one tool to do many jobs, and Harris even finds the machine's electronic power steering tolerable. As a result, Harris goes so far as to call the Volkswagen GTI "one of the best cars to actually own." How's that for high praise? You can watch the video for yourself by scrolling below.