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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Updated J.D. Power APEAL study shines on VW Group, Chevy

J.D. Power has just revealed the results of its 2013 APEAL Study, which looks at which brands have the most appealing cars based on sales figures, dealer inventory, brand loyalty, transaction and trade-in prices. The study was revamped for 2013, and places a larger focus on the new tech and infotainment options available to customers. All told, study participants gauged their vehicles on 77 different attributes, delivering a score out of a 1,000 points.
The Volkswagen Group had the greatest success of any corporation, topping the APEAL rankings with the Audi Allroad, Porsche Boxster, Porsche Cayenne, VW GTI and Passat. Chevrolet had the highest number of awards for a single brand, though, with the Avalanche, Sonic and Volt all taking home a prize.
The best brand overall was Porsche, which scored 884 out of a possible 1,000 points. The top Japanese brand was Lexus with a score of 847, while the top American brand was Cadillac, at 841. The best mainstream brand was Ram, which received a very respectable 817. The industry average for this year's study was 795, with 16 brands, all of which were mainstream, falling below the average.

Volkswagen Golf R 400 Concept is a 201-mph hot hatch

This, friends, is what happens when you shoehorn 395 horsepower into a Golf. You get a three-door hatch that will happily scurry to 62 miles per hour in 3.9 seconds and on to a top speed of 201 mph. Oh yes, we like you, Golf R 400 Concept.
As we explained in our original post, the R 400 is the long-awaited successor to bonkers Golf creations like the GTI W12 from 2007 and, more recently, the Design Vision GTI. It's powered by the same 2.0-liter, turbocharged four-cylinder found in a number of Volkswagen (and Audi, SEAT and Skoda) products, although it's been heavily massaged to pump out 332 pound-feet of torque along side its amplified horsepower.
Naturally, it's been lowered and now rides on 19-inch wheels. Outside of those changes, though, mums the word on suspension and chassis enhancements. While this is a bummer, the striking looks of the Golf R 400 more than make up for it.