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Mercedes, Infiniti, Lexus rank tops with mystery shoppers

If you want the best experience possible when buying a new car, then you'd better head down to your local Mercedes-Benz, Infiniti, or Lexus showroom. According a mystery shopper study conducted by the Pied Piper Prospect Satisfaction Index, those three luxury brands ranked highest among the 33 makes surveyed. The highest scoring mainstream brands included GMC, Hyundai, Kia, and Ford.
The study asked 5,203 mystery shoppers about the tactics used by salespeople during their most recent automotive purchases, and found a few interesting parallels along the way. For example, dealers at Infiniti, Land Rover, and Smart leaned heavily on vehicle walk-arounds with potential customers, while Jaguar, Volvo, and Audi were quick to point out exclusive features.
This study contrasts with a similar study conducted by JD Power in 2012. Its Sales Satisfaction Survey listed Mini as the top scorer, while Pied Piper's mystery shoppers ranked the BMW-owned brand below the industry average. Lexus scored highly on both surveys, as did Infiniti and GMC.

Lexus to display turbocharged LF-NX Concept at Tokyo Motor Show

Concept cars typically have a short lifespan. They debut at a major international auto show, then make the rounds of the lesser local shows, and that's pretty much it. They might be loaned out for test drives or put on display in a museum, but by and large they've had their fifteen minutes of fame by that point. That said, Japan's automakers have found a way to keep these show cars going and keep them in the news. They're modifying them and giving them a fresh lease on life.
That's what Subaru is doing with the Viziv concept for the upcoming Tokyo Motor Show, and what Lexus is doing as well with the LF-NX concept. Having already unveiled the crossover concept at the Frankfurt Motor Show, Lexus is fitting the LF-NX with a new 2.0-liter turbo engine. (But then, as far as we could tell, Lexus never revealed engine specs for the concept in the first place.)
To go with the turbo engine, Lexus has also fitted the concept with a new front splitter, but otherwise it's the same - and even appears to be wearing the same liquid-metal paint, unlike the LF-LC concept that got repainted from red to blue when its limelight was starting to fade.

Next-gen Lexus IS design revealed to be swoopiest yet

We drove it while it was covered in cloth and vinyl not long ago, but before the 2014 Lexus IS350 F-Sport gets revealed at the Detroit Auto Show and we find out everything about it, Lexus has graced us with images. In addition to the spindle grille - with an elevated waistline on the F-Sport - the coming IS gets a jagged set of dual-beam headlights with L-shaped DRLs that are, for the first time on a Lexus, separate from the main units. Further back, the side sills get a twist and intense sculpting throughout the length of the longer wheelbase.
Inside is an LFA-inspired cockpit with thinner sport seats and more room in just about every area, the moving "driver's meter" in the dash cluster, electrostatic controls for cabin temperature control, 60/40 folding rear seats and "metal film 3-D-effect ornamentation."
The F-Sport package will be available on the IS250, IS350, IS300h equipped with Lexus Hybrid Drive. The hybrid will not come to the US.