1986 Buick Regal 406ci Sb on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

J.D. Power study sees new car dependability problems increase for first time since 1998

For the first time since 1998, J.D. Power and Associates says its data shows that the average number of problems per 100 cars has increased. The finding is the result of the firm's much-touted annual Vehicle Dependability Study, which charts incidents of problems in new vehicle purchases over three years from 41,000 respondents.
Looking at first-owner cars from the 2011 model year, the study found an average of 133 problems per 100 cars (PP100, for short), up 6 percent from 126 PP100 in last year's study, which covered 2010 model-year vehicles. Disturbingly, the bulk of the increase is being attributed to engine and transmission problems, with a 6 PP100 boost.
Interestingly, JDP notes that "the decline in quality is particularly acute for vehicles with four-cylinder engines, where problem levels increase by nearly 10 PP100." Its findings also noticed that large diesel engines also tended to be more problematic than most five- and six-cylinder engines.

2014 Buick Regal GS

A few months ago I drove the 2014 Buick LaCrosse and wrote up a First Drive review of it. For all of my quibbles with that sedan (and I had a fair number), I understand that it speaks to the heart of what new Buick loyalists like in a car; it's roomy, has a cushy ride and is as placid as a summer's morning at highway speeds.
Those qualities, while undeniably desirable, don't mean a whole lot to me personally. I prefer sedans that conjure up words like "nimble," "punchy" or even "raucous" on occasion. So, directionally, the high-performance GS version of the 2014 Buick Regal is more my cup of tea than any other car in the company's current range.
In fact, I'd already come to know the Regal GS from its 2012 model year introduction, and grown more than a little fond of the sporting sedan in its original front-wheel-drive, six-speed-manual guise. The fast, sweet-handling car with well-sorted controls may have suffered from a slight identity crisis in terms of pricing (and may still), but it was undeniably fun to drive. So, when I heard that the GS was coming to market for 2014 with optional all-wheel drive (albeit only in combination with a six-speed automatic transmission), I was stoked to have another go and concentrated my driving impressions on the AWD car.