2013 - Buick Enclave on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

GM to add 1,200 workers at 2 Michigan factories

DETROIT — General Motors is adding 1,200 jobs at two Michigan factories to build midsize SUVs and two new luxury sedans. GM said Friday that its Lansing Delta Township plant will get a third shift and 800 more workers to build the Chevrolet Traverse and Buick Enclave SUVs, which have three rows of seats. The Lansing Grand River plant will get a second shift and 400 more workers to build two new Cadillac sedans, the CT4 and CT5. Employees laid off at other GM factories will fill the new jobs first, then workers will be added, GM spokesman Dan Flores said. The company has not determined yet how many new people will be needed, he said. Both additional shifts will start working sometime between April and June, the company said. Lansing Delta Township now employs about 2,500 salaried and blue-collar workers, while the Grand River plant has 1,400. GM sold more than 147,000 Traverse SUVs in the U.S. last year, a 0.4% increase from 2018. Enclave sales were up 3% to just over 51,000, according to Autodata Corp. Related Video:

2024 Buick Envista Avenir Interior Review: A real winner from Buick

The 2024 Buick Envista is the first Buick product I’ve driven in recent history thatÂ’s kept me thinking about it for much longer after handing the keys back. Much of that credit is due to Buick pricing it so low, but itÂ’s not like there arenÂ’t other cheap cars out there. The difference, of course, is that the Envista is both affordable and a really good car at the same time. You can read about how effective the tiny and frugal 1.2-liter turbo engine is in our First Drive, or get the full download about the various trims in our Buying Guide, but here IÂ’m going to focus on its impressive interior in its most exemplary form. My test Envista pictured throughout is the Avenir trim, which is the top-shelf, priciest model, and yet it still only starts at $29,695. That feels like a steal in todayÂ’s ever-expensive car market given its size and level of equipment. So, whatÂ’s the catch?  First impressions are wildly positive when I settle into the AvenirÂ’s comfortable, heated leather seats and run my hands along the soft leather of the heated flat-bottom steering wheel. Then I check out whatÂ’s in front of me and notice the dual-screen layout housed cleanly in a single slab in the dash. The 11-inch touchscreen infotainment system is barebones as it gets from a software and user interface perspective, but that simplicity is somewhat refreshing. You get wireless Apple CarPlay/Android Auto, along with good enough hardware that everything runs fluidly and responds quickly to touches. The 8-inch digital instrument panel is verging on being too simplistic in favor of minimalism, though. Many of the typical gauges you might see in a cluster are instead tucked into a menu on the infotainment display, and customization of that cluster screen is similarly limited. ItÂ’s functional, but thereÂ’s room for improvement or at least customization. The Pebble Gray and black two-tone look of this Avenir model is rather dashing combined with the Cinnabar Metallic exterior paint, and “Avenir” being stitched into the headrests is an upper-class touch. Also appreciated is the soft dash in front of the passenger with pretty stitching and an intriguing crease-like pattern in the material. This carries through into the doors and the door armrests, which are also padded, something you donÂ’t get in the brutally hard doors of this carÂ’s platform mate, the Chevrolet Trax.