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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

This semi-autonomous stroller from VW is a great idea

We're still on the fence about the prospect of autonomous vehicles. On the one hand, they promise to make commuting a breeze and collisions a thing of the past. On the other, they stand to take us away from the steering wheel, and that's something we can't abide. But an autonomous stroller, now that's the kind of idea we can get behind. Shame such a thing doesn't exist... right? That's what we assumed until we saw this spot from Volkswagen. The German automaker's Dutch office posted on Facebook, asking the public for suggestions on how the company might improve other products, aside from automobiles. The most popular response was a baby stroller with automatic braking. So they went ahead and built one. The resulting prototype – and we're sorry to report that it's just a prototype for the time being – doesn't just have automatic braking. It can even follow the parent (or nanny or whomever) around under its own power and with its own steering. It's got the adaptive cruise control sensor from a Golf and is programmed to keep a fixed distance from the guardian in front. Or so the video suggests, at any rate. There's a good chance that there's some manner of trickery going on here, probably in the form of a hidden engineer off-screen with a remote control, and hopefully without an actual baby on board. Whether it's real or not, the invention in the commercial is sure to pique the interest of the parents among us, and maybe get those without kids thinking about taking that big step... stroller autonomously in tow.

Giorgetto Giugiaro sells shares in legendary styling house to Audi

Giorgetto Giugiaro undoubtedly stands among the great automotive designers of the 20th century, having penned the original Volkswagen Golf and Delorean DMC-12, among countless others. However, the great stylist is now longer an employee or even an owner of the company that bears his name. According to Automotive News, Giugiaro and his son, Fabrizio, sold their remaining 9.9 percent of Italdesign Giugiaro to Audi on Sunday, June 28, and the two resigned from the business the following day. The news about this just came out, though. The exact reason that the two men left the company hasn't been made entirely clear. According to Automotive News, a statement said that Giorgetto Giugiaro went "to dedicate more time to his personal interests." Italdesign Giugiaro remains open and intends to keep growing, though, the same announcement asserts. After stints at Bertone and Ghia, Giugiaro founded Italdesign in 1968. He created some masterpieces there, including '70s wedges like Maserati Merak, Lotus Esprit, and much more. The 2000s weren't so kind and 90.1 percent of the company was sold to Volkswagen Group in 2010. Former Audi design boss Wolfgang Egger took over styling duties there in late 2013, but he only lasted for about a year, leaving in late 2014. Since the sale, Italdesign has continued to work, including with the Gea concept at the 2015 Geneva Motor Show and the very mean-looking Parcour in 2013. Giugiaro's designs are still highly prized, as well. On September 5, Bonhams is auctioning the Maserati Boomerang concept by him and expects to get around $4 million for it. The gallery above offers a few more examples of his and Italdesign's concepts for VW Group over the years.