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Watch the VW E-Golf get made

If you've ever been on a tour of an automotive factory, you know how mesmerizing it can be to see humans and robots work together to build our four-wheeled friends. The swift automation, the cleanliness, the trained hands deftly fitting pieces together and watchful eyes inspecting every piece of the car, it's all quite impressive, especially if the vehicle is one you, as an observer, are fond of. Even just seeing a fresh, gleaming badge being applied to immaculately painted sheet metal is enough to curl ones toes. Such is the case with this video from of the E-Golf being pieced together in the Volkswagen's Wolfsburg plant. There's no narration or music - just the sounds of production - so it's easy to follow the singular motions that go into the process without distraction, with a slight sense of actually being on the floor. This solo video is only seven minutes long, so it's not quite the epic that was the BMW i3 production series. Therefore, we miss a lot of the initial build, such as pressing the sheet metal, painting, and putting together a lot of the inner workings. What is refreshing to see is how much of the final touches of the electric Golf are done by hand using actual hand tools (and with typical German efficiency). There's even a person riding a bicycle through the factory at one point, which is common at Wolfsburg and also rather quaint. Enjoy the video below, and if you have a suggestion for a good soundtrack to go along with it, sound off in the comments. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

VW could look outside its own ranks for next CEO

Companies have two options when coming up with succession plans – hire within, or go outside its ranks. Either choice comes with advantages and disadvantages, to be sure. Hiring within means generally getting someone familiar with the company and its culture and traditions, while going outside is ideal if you're looking to shake things up and bring in fresh ideas. It's unclear which avenue the Volkswagen Group will go down when it comes time to replace its head man, Herr Professor Doctor Doctor Herr Martin Winterkorn, but he isn't ruling out a trip outside of Wolfsburg. Winterkorn has already given the reins of the VW brand to former BMW board member Herbert Diess, while Andreas Renschler, a former Daimler board member, is heading up VW's truck group. Now, Winterkorn has made some statements to a German weekly that indicate the most important thing about his successor isn't necessarily his (or her, though no women appear to be on the short-list) previous employer, Motoring.com.au is reporting, so much as his qualities as a leader and an engineering background. "A Volkswagen boss has to have a big affinity to our products. He needs to be close to customers and he needs to have a relationship with dealers," Winterkorn told Stern. "Like always, it depends on the personality and it also helps if the candidate is an engineer." Motoring throws out a couple of potential candidates from within, including Porsche boss Mathias Muller, Audi Chairman Rupert Stadler and engineering guru Ulrich Hackenberg, in addition to both Diess and Renschler. And while each candidate has a lot of potential, the only thing that's guaranteed right now is what Winterkorn has already said: "The decision about who will succeed me is not an easy one for the supervisory board."