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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Volkswagen's latest ad is not subtle | Autoblog Podcast #509

On this week's podcast, Mike Austin and David Gluckman are joined by special guest James Riswick, who has been driving a lot of new cars lately. All of them are discussed, plus a few more from Mike and David, and Mike rants a bit about a new VW Atlas commercial. The episode wraps up with the traditional doling out of Spend My Money buying advice, during which David briefly goes out into left field. (He's back now, don't worry.) The rundown is below. Remember, if you have a car-related question you'd like us to answer or you want buying advice of your very own, send a message or a voice memo to podcast at autoblog dot com. (If you record audio of a question with your phone and get it to us, you could hear your very own voice on the podcast. Neat, right?) And if you have other questions or comments, please send those too. Autoblog Podcast #509 Topics and stories we mention GMC Sierra HD Mazda MX-5 Miata RF Mazda CX-5 Honda CR-V vs. Mazda CX-5 Mini Countryman Honda Clarity Fuel Cell Ford F-150 Raptor Lexus RC 200t VW Atlas "Luv Bug" commercial Used cars! Rundown Intro - 00:00 What we're driving - 02:43 Ad of the week - 41:40 Spend My Money - 49:14 Total Duration: 56:27 Get The Podcast iTunes – Subscribe to the Autoblog Podcast in iTunes RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Feedback Email – Podcast at Autoblog dot com Review the show on iTunes Marketing/Advertising Podcasts Ford GMC Honda Lexus Mazda MINI Volkswagen mazda cx-5 ford f-150 raptor gmc sierra hd volkswagen atlas mazda mx-5 rf lexus rc 200t

Autoblog Minute: VW financial woes continue, Tesla Model X dazzles

Volkswagen sees its financial woes continue, and Tesla reveals the all electric Model X crossover. Autoblog's Greg Migliore reports on this edition of Autoblog Minute Weekly Recap. Update: The post has been updated to show the complete range of estimated MPGe specs for the Model X P90D and not just the 92 combined MPGe. Show full video transcript text [00:00:00] Volkswagen sees its financial woes continue, and Tesla reveals its all electric Model X crossover. I'm Senior editor Greg Migliore and this is your Autoblog Minute Weekly Recap. Volkswagen has been removed from the DOW Jones Sustainability Index, or DJSI. A decision that takes effect on October 8th. Removal from this key index is yet another black eye for the embattled automaker and it [00:00:30] indicates VW's fall as a company leads the way in economic, environmental and social performance. Ever since the emissions scandal broke the world's top selling automaker's stock has struggled. Reports estimate VW's losses to be a staggering 30.8 billion dollars. Tesla rolled out the Model X this week. A live web-stream showed us what to expect. Like, how the Falcon Wing doors adapt to tight parking spots and low garages. Towing capacity [00:01:00] was also demonstrated. The CUV is said to be able to haul 5,000 pounds, while carrying 7 passengers and luggage. Still, there was no mention of how towing would affect battery life or the range of the all electric crossover. The Model X also boasts a giant air filtration system with a "Bioweapon Defense Mode," a feature that is said to protect passengers against bacteria, harmful gasses and as Elon Musk joked, possible apocalyptic events. [00:01:30] Stay tuned. According to early EPA estimates, the Model X 90D has a range of 257 miles with 90 MPGe city, 94 highway and 92 combined MPGe. Those are the highlights from the week that was. Be sure to check out my full weekly recap this Saturday. Plus I'll have some added insight into Mazda's new sports car. For Autoblog, I'm Greg Migliore. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Tesla Volkswagen Crossover Diesel Vehicles Electric Autoblog Minute Videos Original Video vw diesel scandal