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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Volkswagen reportedly to name Matthias Muller CEO

Porsche chief executive officer Matthias Muller is expected to be named CEO of Volkswagen AG, the Wall Street Journal and other sources reported Thursday morning. Muller, 62, has led Porsche since Oct. 1, 2010, and jumpstarted the sports-car brand's expansion around the world. He replaces Martin Winkerkorn, who stepped down Wednesday amid the company's worsening diesel scandal. At least three more executives are also expected to be fired, including Volkswagen's US chief and the heads of Audi and Porsche research and development. Both brands are divisions of VW. A US spokesman wouldn't confirm the reports. An official announcement is expected at VW's board meeting on Friday. Muller's ascension caps a stunning week of turmoil for Volkswagen, which manipulated software to make its diesel-powered vehicles appear cleaner during testing that they are in real-world driving. The charges were revealed last week by the EPA, which cited the work of researchers at West Virginia University. About 482,000 vehicles are affected in the United States, which will be subject to recall, and VW estimates about 11 million of its vehicles around the world have the rigged software. The well-regarded Muller was viewed as a front-runner for the job even before Winterkorn stepped down. Before helming Porsche, he oversaw all vehicle projects globally for VW from 2007-2010. Previously, he was in charge of the Audi and Lamborghini product lines, and earlier in his career was responsible for the Audi A3 program in the 1990s. He joined Audi in 1977. He's trained as a toolmaker and studied information technology in Munich. His last name is sometimes spelled Mueller in English. Muller faces immediate challenges as he takes over VW's sprawling 78-year-old industrial empire, including recalls and regulatory actions around the world. In the US alone, the company faces a fine of up to $18 billion. VW, an industrial symbol of Germany, is also far larger than any unit Muller has run in his career. While Porsche sold 189,849 vehicles in 2014 globally, it's one of many VW brands. Collectively they sold 5.04 million vehicles through the first six months of this year, making Volkswagen the world's largest automaker. Related Video:

Someone is leaving anti-diesel flyers on Volkswagen TDIs in Portland

As if some Volkswagen TDI owners don't already feel bad enough, given the recent diesel scandal, someone is further shaming them. Flyers full of bad information are being left on TDI cars in eco-friendly Portland, OR. Portland-based sandwich joint Lardo posted a picture of the flyer to their Instagram account yesterday morning. Along with annoying font color changes, the flyer incorrectly states that the diesel car spews two to four times more pollutants than a Chevy Suburban. The author of the flyer also throws a Nazi mention in there for good measure, though they get the history wrong, too. Volkswagen wasn't founded by Nazis, though the Nazi government did create a nationalized car industry to build the 'People's Car', originally designed by Ferdinand Porsche. The factory ended up making war machines instead. Volkswagens weren't really produced until after the fall of the Nazis at the end of World War II. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Volkswagen outfitted their "clean" diesel cars with a device that would only limit emissions during testing. Once on the road, the car spewed 40 times more pollutants than it claimed. The automaker plans to 'refit' 11 million faulty vehicles. Today, the automaker launched a website dedicated to consumers unlucky enough to own the bum vehicles. Eco-warriors aren't the only ones leaving judgmental, passive-aggressive notes on cars. Like this incident in Portland, these notes often fall flat, like when this paralyzed man in Michigan parked in a handicap spot and was accused of stealing the spot simply because he drove his BMW to the gym.