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Volkswagen incorporating gesture control into updated Golf

For many, the Volkswagen Golf is the epitome of the accessible mode of transportation. It is the "People's Car," after all. Yet in its next iteration, it's slated to get some trick high-end tech on board. Speaking with Auto Express, VW powertrain chief Dr. Heinz-Jakob Neusser revealed that the upcoming facelifted Golf will include gesture control technology. "The interior features a preview of future VW interior technologies, with smartphone applications redefined for automotive use," Neusser told AE. "The gesture control will become reality in the Golf at the end of next year." The feature is being rolled out by other automakers on decidedly more upscale offerings (like the next-gen BMW 7 Series), but look poised to democratize the technology on the far more accessible Golf as soon as next year when the updated model arrives. VW demonstrated the tech at CES with the Golf R Touch concept, which is making an encore appearance at CES Asia in Shanghai this week, where Neusser confirmed the features are slated for production. The VW Golf R Touch concept incorporated a trio of oversized infotainment displays measuring 12.8, 12.3 and 8 inches, as well as gesture-control technology and all the latest smartphone connectivity standards – including Microsoft MirrorLink, Apple CarPlay and Google's Android Auto.

J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Volkswagen Cross Up! headed for production after Geneva reveal

The last time we saw the Volkswagen Cross Up!, it was sitting out in the snow in prototype form, but the next time we'll see this slightly more rugged version of the diminutive Up! hatchback will be when it makes its production debut at the Geneva Motor Show next month. Looking like a micro-crossover with its raised ground clearance and black cladding, the Cross Up! will be the fourth "Cross" model for VW (after the CrossPolo, CrossGolf and CrossTouran) when it goes on sale this summer in mainland Europe (UK sales remain up in the air and US sales are highly unlikely).
Overall, the styling of the production Cross Up! has stayed fairly true to the 2011 concept car, including the front and rear fascias that offer a more rugged look, stocky 16-inch wheels and roof rack side rails. Inside, this model will get unique interior enhancements such as "Cross Up!" sill plates and an instrument panel available in red, black or silver. Like the regular Up!, the Cross Up! is powered by a 74-horsepower, 1.0-liter three-cylinder engine paired to a five-speed manual transmission, and it doesn't look like all-wheel drive will be part of the picture. For more details on the upcoming Cross Up!, check out VW's press release posted below.