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Mercedes, Nissan and VW slammed by China's CCTV

Several automakers in China, including joint ventures with Nissan, Volkswagen and Mercedes-Benz, are in hot water because their dealers are allegedly overcharging customers for repairs. China Central Television, the country's state broadcaster, leveled the claims during its annual Consumer Day expose. CCTV runs these reports each year on March 15 and often takes aim at foreign companies operating within China. This year the focus fell on automakers, according to the Financial Times, and no domestic car companies were targeted. The network also accused dealers of overselling parts, and it took aim at Jaguar Land Rover specifically for problems surrounding transmission repairs, according to Reuters. The yearly stories are often criticized for focusing on outside businesses. "It panders to a certain type of nationalism as it tends to target foreign companies and rarely touches large state groups or monopolies," Qiao Mu, a journalism professor at Beijing Foreign Studies University, said to the Financial Times. Foreign automakers seem to face tighter scrutiny when doing business in China than their domestic counterparts, in general. The government there investigated several luxury brands, including Audi and BMW, last year for how they supplied spare parts and whether the components were overpriced. Some incurred fines, and Lexus decided to lower its prices. Volkswagen also experienced protests when owners felt the company wasn't handling a recall properly. The CCTV report also comes as many auto dealers in China are feeling a pinch due to high mandated sales targets from automakers. The situation was so dire in early 2015 several brands cut back sales targets and in some cases even paid the sellers to offset poor profits. News Source: Financial Times - sub. req., ReutersImage Credit: Andy Wong / AP Photo Government/Legal Mercedes-Benz Nissan Volkswagen Car Dealers Auto Repair Maintenance jaguar land rover

Pope meets with family who drove 13,000 miles to see him

Pope Francis met Sunday with a family who made a 13,000-mile trip over 194 days from Argentina to Philadelphia in an old Volkswagen van. Francis spent time with fellow Argentinians Catire Walker and Noel Zemborain and their four children, talking about their visit and praying. Zemborain told the Associated Press that Francis told her that they were crazy to drive so far with their children. She said it was like meeting an old friend and Francis hugged the children. "We couldn't believe it. They called us this morning (and) we were like in shock," she said after Sunday night's Mass. "It is like being with an old friend. He was so warm. He told us we were crazy. He made jokes. "The children got to hug him a lot. They couldn't leave him. Not at all protocol, not at all formal, it was like being with a friend." Walker and Zemborain quit their jobs in food service and marketing to lead their children on the unforgettable tour of the Americas, using savings and soliciting donations to fund the trip to the World Meeting of Families in Philadelphia. Along the way they made 12 border crossings and stayed with dozens of host families, did lots of sightseeing and documented the trip online. They schooled their children — Cala, 12; Dimas, 8; Mia, 5; and Carmin, 3 — with the help of a distance learning program. The family said they got a call at 6 a.m. Sunday that Francis wanted to meet with them at the Saint Charles Borromeo Seminary, where he stayed this weekend. Francis told the family he had been following their trip, they wrote in a Facebook post. Zemborain, Walker and the kids plan to continue traveling until November, when they will fly home from Miami. They were going to send the van by ship, but then a relative volunteered to drive it back to Buenos Aires from Florida. Francis celebrated Mass on Sunday that drew hundreds of thousands to downtown Philadelphia. The Associated Press contributed to this report.

VW consumer site finally gets configurator tool back

The traditional vehicle configurator is back on the Volkswagen US consumer website, and it works very well. The company now lets visitors create a virtual model to their own specs and then search for a match among dealer inventories, as is the norm from most automakers. Last summer, Volkswagen tried to break the mold with its thoroughly redesigned consumer website in the US. It sported a slick design but made the highly controversial change of removing the configurator. Instead, visitors were narrowing their selection from a searchable database of models already at dealers. While the streamlined approach immediately told users if their desired car was available, the system also largely hid the prices for options and packages. The newly tweaked design retains the previous tablet-oriented layout, but after clicking a model, the site immediately offers "Build Yours." From there, visitors select a trim, and then the vehicle pops up with options to choose things like colors and packages. The whole layout is clean, features large buttons and works quickly. At the summary page, there's still the opportunity to search for the user's choice in dealer inventories. This is definitely a major improvement.