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Volkswagen Group, BMW Z4 top Total Value Awards by Strategic Vision

Tue, 11 Dec 2012

It was just nine months ago that Strategic Vision announced its 2011 Total Value Awards, but you don't have to wait until next year for the 2012 awards. The Volkswagen Group keeps its lead as the number one brand, with seven products taking top category spots: Golf, Jetta Wagon, CC, Eos and Audi A3 Wagon, Q5 and Q7. Strategic Vision says "true innovation" - "rich and impactful, intuitive, motivational, in-depth and is able to trigger description by the user in great specificity" - is the open secret of the brands with the strongest showings. Results are culled from 77,153 owners covering more than 350 new cars bought between September of 2011 and 2012 ranked in the Total Value Index (TVI).
Other notable winners are Hyundai-Kia following VW in the brand category and having the Hyundai Elantra and Kia Sorento among category winners, the BMW Z4 taking the premium roadster category and the highest overall score of any vehicle, the Chevrolet Volt continuing to gather silverware in the Special Category, nabbing the second-highest score of all and representative of "nearly perfect innovation," and Chrysler and Dodge being most improved.
Check out the press release below for your day's dose of jargon and all the winners.

Paris Motor Show and a Subaru luxury brand? | Autoblog Podcast #556

Fri, Oct 5 2018

On this week's Autoblog Podcast, Editor-in-Chief Greg Migliore is joined by Green Editor John Beltz Snyder. They kick off this episode with driving impressions of the new 2019 Aston Martin V8 Vantage and 2019 Volkswagen Jetta. Then they recap the 2019 Paris Motor Show, and talk about their favorite cars from the event. They answer some reader mail and try to answer the question: Should Subaru have its own luxury brand?Autoblog Podcast #556 Get The Podcast iTunes – Subscribe to the Autoblog Podcast in iTunes RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Rundown Cars we're driving: Aston Martin V8 Vantage and VW Jetta Our favorite cars from the 2019 Paris Motor Show Spend Subaru's Money Feedback Email – Podcast@Autoblog.com Review the show on iTunes Related Video: Green Podcasts Paris Motor Show Aston Martin Automakers Subaru Volkswagen Coupe Electric Luxury Performance Sedan aston martin v8 vantage

J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Mon, 14 Apr 2014

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.