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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

VW Golf R 400 reportedly green-lit (again)

After speaking to Volkswagen powertrain boss Dr. Heinz-Jakob Neusser at the 2015 New York International Auto Show, we uncovered that the Volkswagen Golf R 400 would be sold in the United States... if it ever made it to production at all, that is. That prerequisite looks like it's about to be fulfilled, as the same good doctor that said the super-powered GTI would come to the US has confirmed to Car that development is currently underway. This follows up on reports from late 2014 that the 400-horsepower car would make production. "We have the Golf more sporty than ever before, since we soon will have the Golf R 400 – we will do this car," Neusser told Car. "We are in fact in development of it right now." That is, we think you'll agree, splendid news. Of course, it also begs the question of when the new car will arrive. According to Car, it'll be just "a few short months," indicating that the Frankfurt Motor Show will likely host the Golf R 400's debut later this year. Whether that proves correct, though, likely won't be clear until later this summer.

Move over Nissan Leaf, VW E-Golf is the new sales champ in Europe

Western European sales of the Volkswagen e-Golf electric vehicle got just extra charged up, and not just with electricity. For the first two months of the year, the VW EV overtook longstanding EV leader Nissan Leaf in terms of sales on the Continent, Aid Newsletter says. In fact, the e-Golf's 2,150 units sold in Western Europe through February was 400 more than what the Leaf managed. Norway was the key country here. With lots of EV incentives, the Leaf (not to mention the Tesla Model S) have always sold well there, but Volkswagen, through a big advertising push, moved more than three times as many e-Golfs in Norway as Nissan did the Leaf. It's sure a far cry from the US, where the Leaf remains the best-selling electric vehicle. Through February, Nissan moved 2,268 Leaf vehicles in the US, compared to 311 e-Golfs sold here. March sales didn't do much to change the balance, with 195 e-Golfs sold versus 1,817 Leafs. The e-Golf, which retails for about $36,000 in the States, gets an EPA-rated 116 miles per gallon equivalent, barely edging out the Leaf's 114 MPGe rating. The e-Golf can also go 83 miles on a single charge. Our review of the e-Golf is available here. Featured Gallery 2015 Volkswagen e-Golf: Review View 29 Photos News Source: Aid Newsletter Green Volkswagen ev sales e-golf