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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Toyota Prius owners targeted by tire-slashing VA vandal

Toyota Prius owners aren't bad folks. With a few exceptions, they're just normal people that appreciate the comfortable, high-mileage hybrid. Someone in Arlington, Virginia doesn't see it that way, though, as 14 examples (and one Smart) had at least one tire slashed last Sunday night.
The serial tire-slasher didn't any items from the vehicles, but he or she has left owners with substantial bills and sour dispositions. According to a report from ABC affiliate WJLA, some citizens are considering the matter a hate crime.
Despite the targeting of Toyota hybrids and the acquisition of one fingerprint, police have been unable to make any arrests, as the slasher has targeted vehicles across the county. Take a look at the local news report from WJLA below.

Manga stylized Toyota Aygo takes on Godzilla

Japan has given the world so much to enthuse over. We're not sure the Toyota Aygo is necessarily one of them as much as, say, the Scion FR-S or Lexus LFA (especially since it's actually made in Europe), but for many Nipponophiles, the centuries-old artistic discipline of Manga certainly is. And now the two have come together in this two-and-a-half-minute animated short.
In Toyota's own take on the classic narrative, an Aygo animated by celebrated artist Sonia Leong takes on Godzilla. As in, a giant lizard rampaging through a Japanese city, not the Nissan GT-R, against which the little Toyota would certainly stand even less of a chance by any metric other than affordability, fuel economy or ability to park in tight spots.
In any case, watch this Manga-fied video above, and feel free to read through the related press release below.