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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

This Irishman really likes the Toyota GT86

Okay, okay - by this point in time just liking the Toyota GT86 (Scion FR-S, Subaru BRZ, what have you) doesn't make you special. Even if you're a sort of funny sounding, funny looking Irishman, who probably isn't the most seasoned car reviewer ever, digging the GT86 is not news.
However, if, when you choose to publish your ten-minute-long review, you include exclamatory phrases about your own pubic hair, Ozzy Osborne's drug habit and "gentleman vegetable stuff," well sir, then you'll have our attention.
Don't give up on this video, available down below, after the first couple of minutes, we implore you. The silver-tongued Irishman doesn't really get warmed up until four minutes in, or so. Believe us, it's worth the wait.

VW is world's second-best-selling automaker, GM falls to third

Every year when we start talking about which automaker is the biggest in the world, there always seems to be at least a little bit of controversy. For 2013, Toyota handily took the top spot with 9.98 million sales, but it's the runner up spot between General Motors and Volkswagen that is starting to create a stir.
Based on our earlier report, GM's 9.71 million vehicles put it in second place ahead of VW's 9.5-million-vehicle effort. Now, The Detroit News is reporting that VW is claiming a tally of 9.73 million sales, including figures from MAN and Scania - heavy-duty truck divisions under the VW AG family. The article points out that Toyota's sales figure includes its Hino line of trucks, but these might still be considered light-duty vehicles while MAN and Scania build tractor trailers.