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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2014 Subaru Forester scores 5 stars in NHTSA crash test [w/video]

Having aced the crash test from Insurance Institute for Highway Safety and earning the highest rating of Top Safety Pick+, the 2014 Subaru Forester headed over to the National Highway Traffic Safety Administration for a date with destruction. In the barrage of NHTSA tests, the new Forester met similar results as it did with the IIHS, earning a five-star overall crash rating.
Comparing these number to the previous model, which carried a four-star rating in all areas, the new Forester did much better in the side-impact test to earn a full five stars; frontal and rollover ratings were still at four stars like the old model, but the improved side crashworthiness was enough to gain the NHTSA's highest overall rating. The frontal impact video is posted below, but all the various test videos can be seen on NHTSA's website.

Subaru secures permit to test self-driving car in California

The list of automakers that can test their self-driving cars in California is getting less and less exclusive by the minute. Its latest addition? Subaru. The Japanese company has secured an Autonomous Vehicle Testing Permit from the state's DMV on February 9th, bringing the total number to 22. Some Subaru models already have assisted driving features thanks to their camera-based Eyesight system, such as adaptive cruise control, sway warning and pre-collision braking. However, the company is developing new capabilities meant to kick in while doing speeds of up to 40 mph, including the ability to auto-start and stop in slow traffic. Subaru also wants to offer lane switching and auto-steering around bends and curves -- semi-autonomous driving capabilities for highways -- by 2020. It's unclear what features Subaru will be testing exactly, and if they're any of these. All that's certain is that it's joining both big-name and little-known companies on California roads, like NVIDIA, Ford, Good and Baidu. This article by Mariella Moon originally appeared on Engadget, your guide to this connected life. Related Video: News Source: DMV Government/Legal Subaru Technology Autonomous Vehicles California