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2019 Subaru Ascent Deep Dive | 15 fast facts, 3 rows of seats and 8 golden retrievers

The 2019 Subaru Ascent three-row crossover is a big deal — both in literal size and metaphorical importance. The large Subaru plugs a gap in the company's crossover lineup that hasn't been filled since the company's previous attempt, the B9 Tribeca, fell flat on its weird-looking face. And by "plugs a gap," we don't mean in terms of market segments. Rather, it fills a gap among Subaru's band of fiercely loyal customers. Currently, Subaru's Crosstrek, Forester and Outback serve young singles, couples and parents with recently arrived children. They also have older empty nester types who effectively "come back to us." But for those customers in their "child-raising years," they've had no choice but to leave the brand in favor of one that sells a larger, three-row model. They don't need the biggest thing around, but something larger than an Outback would be nice. It is for these people that the 2019 Ascent was created, a "right sized" crossover, according to Subaru, designed to deliver the high functionality and ease-of-use expected of the brand. It was "sized to overwhelm the Outback," which it most definitely does when viewed side-by-side, while still looking very much like the Outback. Really, the Ascent is intended to keep Subaru buyers in the family, so to speak. Any conquest buyers would seem to be gravy. Here are some other takeaways from our first look at the 2019 Subaru Ascent during its unveil last night prior to the L.A. Auto Show. — The Premium and Limited trim levels will provide customers with a free-of-charge choice of second-row bench (eight-passenger) and second-row captain's chairs (seven-passenger) configurations. This is unique in the industry, giving customers the option to outfit their Ascent in a way that best suits their family. Subaru expects the captain's chairs to be a bit more popular. — We have our doubts about Subaru's official cargo capacity figures. The published maximum cargo volume, which represents both the second and third rows folded, is a meager 72.8 cubic feet. That's actually less than the Outback (73.3) and the Forester (74.7)! That's also considerably less than other three-row crossovers like the Toyota Highlander, Ford Explorer and Honda Pilot. Having seen the Ascent in person, however, that's extremely hard to fathom. It doesn't look that small in the least. Far from it. It has a big, boxy interior with a third row that fit a pair of 6-footers behind a second pair of 6-footers in the second row.

Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Some 2019 Subaru Outbacks and Legacys recalled, owners could get new cars

Update: Subaru provided us with some updated details pertaining to this recall. Here's what the company had to say: "The cars in question can be and will be repaired; they will not be junked or scrapped. We are offering a replacement vehicle as to not inconvenience the owners. We expect the number of affected cars actually in owners hands to be between 12-20. We are checking the entire population, but the defect rate is low and we estimate just 200 cars are affected." Subaru is recalling a total of 2,107 brand-new vehicles due to faulty welds located on the duct below the cowl panel that could compromise the vehicle’s body strength, increasing the risk of injury in a crash. The 2019 Outback and 2019 Legacy are the two models involved with the recall. However, there are only 142 Legacys impacted, whereas 1,965 Outbacks are being called back. Subaru says customers will have a few options if they have one of the affected vehicles. YouÂ’ll be able to exchange the vehicle, let Subaru buy it back, or return the car for some intensive repairs. Perhaps this recall reminds you of the situation the Ascent was in last year. The large Subaru SUV was recalled due to it missing a series of spot welds on the B-pillar, weakening the structure. Subaru said it planned to destroy all 293 Ascents that were thought to be affected at the time. These new faulty welds are described differently than the ones we saw previously. HereÂ’s SubaruÂ’s explanation for what went wrong: “During the manufacturing process at the supplierÂ’s factory, the spot-welder tip is cleaned and re-shaped by a dresser (grinding machine). During production of potentially affected parts, the grinding machine may have been blocked by excess metal chips/powder, thus reducing the effectiveness of the welder.” Subaru reportedly told Consumer Reports that most of the vehicles being recalled havenÂ’t even reached the dealerships yet, with fewer than 20 of the vehicles in customer hands. That makes sense, as Subaru says the affected vehicles were built between May 31 and June 6, 2019. Subaru said a bodyshop employee initially noticed the defect on June 6, which prompted an internal investigation, leading to the recall. We asked Subaru if it could provide any more detail about the recall beyond what the official documents show — the latest information can be found at the top of the post. If you have a 2019 Outback or Legacy affected by this issue, expect to receive a letter in the mail soon.