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Hyundai, Genesis, Subaru warn their dealers about markups

Six weeks ago, word got out that Ford's VP of sales for the U.S. and Canada wrote one of those "It has come to our attention..." e-mails to the automaker's dealer body. The VP's problem was dealers trying to get reservation deposits for the Ford F-150 Lightning well above the official $100 fee. The tomfoolery resulted in interactions "with customers in a manner that is negatively impacting customer satisfaction and damaging to the Ford Motor Company brand and Dealer Body reputation." Two weeks later, GM told its dealers to cut out the reservation gaming and the markups on the 2023 Chevrolet Corvette Z06, banditry that's been going on for two years. Two weeks ago, Ford was back at it, this time about markups on the Bronco. Last week, Asian automakers swept into the melee, with Hyundai and Genesis, Subaru, and Infiniti writing letters to their dealers to deliver some variant of, "Stop pissing off the customers." Automotive News reported an SVP at Hyundai Motor America and the COO at Genesis Motor North America sent letters to their dealers expressing disappointment at "certain pricing practices which, if left unchecked, will have a negative impact on the health of our brand." One of the practices mentioned was dealer markups, another was the bait-and-switch, with dealers advertising one price then charging a higher price once the customer showed up at the lot. The letters acknowledged that dealers are separate companies to the automakers and have the right to set their own prices. The automakers cannot interfere with that; their leverage is distributing allocations and perks such as advertising support and financial incentives. So, like a movie boss letting the protagonist go on a technicality, the brands wrote, "we cannot stand idly by watching the actions of the aforementioned dealers undo all the efforts we collectively have put into making these brands what they are today." Jalopnik got tipped to a letter Subaru of America CEO Thomas Doll sent to that brand's dealers. Doll's polite yet insistent tone was the result of a letter a loyal Subaru owner sent to the automaker's VP of Customer Advocacy. In the market for a third brand-new Forester, the owner said they encountered a "tax" labeled a "Low Inventory Surcharge" of as much as $6,000, putting the Forester out of reach.

NHTSA investigating 33k Subaru Imprezas for airbag sensor flaw

The National Highway Traffic Safety Administration is beginning an investigation into an estimated 33,500 units of the 2012 Subaru Impreza because of a potential flaw with the sensor for the airbag system. The government agency has 26 complaints about possible faults with the Occupant Detection System for the front passenger seat, and this is the sensor that decides whether a person is an adult, petite, child seat or some other object and adjusts the deployment of the airbag accordingly. However, these reports allege that it was incorrectly turned off when someone was in the vehicle, which caused the airbag not to activate. Subaru put out a Technical Service Bulletin in May 2012 that attempted to address a similar problem. For now, this investigation is classified as a preliminary evaluation and is gathering more data about the potential problem to "assess the scope, frequency, and consequence," according to NHTSA. Related Video: INVESTIGATION Subject : Passenger Front Air Bag Suppression Date Investigation Opened: APR 10, 2015 Date Investigation Closed: Open NHTSA Action Number: PE15012 Component(s): AIR BAGS All Products Associated with this Investigation Vehicle Make Model Model Year(s) SUBARU IMPREZA 2012 Details Manufacturer: Subaru of America, Inc. SUMMARY: The Office of Defects Investigation has received 26 Vehicle Owner Questionnaire reports involving the passenger frontal air bag in MY 2012 Subaru Impreza vehicles. These vehicles use a capacitive type Occupant Detection System, which is intended to classify the occupant of the passenger seat as either full sized, small stature, a child seat or other object. The reports allege that the Occupant Detection System, failed to operate properly and incorrectly suppressed (turned off) the front passenger air bag when the seat was occupied. In a frontal crash sufficient to warranty deployment, a suppressed air bag may increase the risk of injury to the occupant of the seat. Additionally, ODI notes that Subaru published a Technical Service Bulletin (TSB) No. 17-16-12 on May 29, 2012 to address conditions with the Occupant Detection System that can lead to suppression of the passenger air bag when the passenger seat is occupied. ODI is opening this this investigation to assess the scope, frequency, and consequence of incorrect air bag suppression and any connection that may exists to the TSB.

2018 Subaru Legacy starts at $23,055, Outback at $26,810

The midsize Subaru Legacy and Outback get a host of new updates for 2018. Both models get revised styling inside and out. Additionally, both models get some new standard features and revised suspension with the promise of improved ride and handling. As always, both come standard with all-wheel drive. The refreshed 2018 Subaru Legacy starts at $23,055 while a 2018 Subaru Outback will set you back at least $26,810, a bump of under $300 versus the outgoing models. Of course, both cars can be loaded up with a host of features and equipment. There are two engines available for each model, a 175 horsepower 2.5-liter flat four and a 256 horsepower 3.6-liter flat six. In the US, the only available transmission is a respectable but uninspiring CVT. Stepping up to the bigger engine isn't cheap. The top of the line Legacy 3.6R Limited starts at $32,805. The Outback 3.6R Limited starts at $36,310. There's a $39,605 Outback 3.6R Touring on top of that. Standard features on the base model are few, but moving up the range allows shoppers to add a number of features like Subaru's EyeSight safety suite, an 8-inch infotainment system, heated seats, mirrors, and windshield wipers, Bluetooth audio, LED lighting, and more. As the Outback is essentially a lifted Legacy wagon, standard features and trim levels generally mirror each other. Despite the rise of the crossover, the midsize sedan segment is still hugely popular and extremely cutthroat. The refreshed Legacy is right in the mix with the Toyota Camry, Honda Accord, Chevy Malibu, and the like with just hundreds of dollars separating the cars. The Outback is a bit harder to compare, as it's not quite a wagon but not quite a crossover. It's more expensive than most two-row crossovers like the Honda CR-V and Mazda CX-5, but offers more interior and cargo space. If you don't need a third row, the Outback undercuts models like the Chevrolet Traverse, Honda Pilot, Nissan Pathfinder, and Dodge Durango. Both the 2018 Subaru Legacy and Outback should go on sale later this year. Related Video: News Source: Subaru Subaru Crossover Wagon Sedan