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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

2020 Subaru Legacy Luggage Test | Who needs an SUV?

As previewed in our recent 2020 Subaru Legacy review, the redesigned midsize sedan has a very large trunk. Whereas you have to creatively Tetris bags into the back of various pricier SUVs, you can pretty much just carelessly chuck them into the Legacy. How many bags? Well, let's take a look.  As a refresher, I use two midsize roller suitcases that would need to be checked in at the airport (26 inches long, 16 wide, 11 deep), two roll-aboard suitcases that just barely fit in the overhead (24L x 15W x 10D), and one smaller roll-aboard that fits easily (23L x 15W x 10D). I also include my wife's fancy overnight bag just to spruce things up a bit (21L x 12W x 12D).  The numbers say this is a 15.1-cubic-foot trunk. That's quite large, but besides the Mazda6, it's actually small for the segment. It has less than the 16.7-cubic-foot Honda Accord, 15.7-cubic-foot Chevy Malibu and 15.4-cubic-foot Nissan Altima. It's exactly the same as the Toyota Camry. However, such numbers don't tell the whole story as we discovered last week with the Lexus LC. The Camry may be the same on paper, but in practice, the Subaru is better. There, all the luggage fit with ease. Specifically, my four biggest bags were able to easily fit side-by-side in the trunk's aft-most portion between the wheels. That's the case in the Camry, which you can see below (test done during our midsize sedan comparison test). However, look at the difference in space between the bags and the trunk lip. The Subaru has more. Note how I could lay the smaller roller on its belly. No way that's happening in the Camry.  In fact, the Legacy trunk is more similar to the Honda Accord in this respect. The Accord, it seems, is bigger in the area just aft of its wheel wells. However, it also has "egg-crushers," trunk hinges that swing down into the trunk below. They technically free up space, but how useful is that space if what's filling it is going to be crushed? The Legacy puts its hinges in channels.  OK, back to the Legacy. Now let's fill it up using three duffle bags (any more, and I would've had to get creative raiding my garage).  So here you have it, the 15.1-cubic-foot 2020 Subaru Legacy trunk can hold five suitcases, one fancy bag and three duffles.

Subarus, straits, a shipwreck, and the end of the world

We've got one more short video glimpse at our Patagonia adventure before the big, final feature video goes live early next month. This time, it's a view of the end of our journey – and the end of the world. Crossing the Straits of Magellan took about two hours on our car ferry, and we saw penguins, orcas, and dolphins, which made the journey way more interesting. From there, we drove through Chile and crossed back into Argentina, stopped by the Desdemona – a 30-year-old shipwreck – and finally spent the night in Ushuaia, the southernmost city in the world (Antarctica only has bases, not cities). The next morning, our caravan ventured to Tierra del Fuego National Park, and we stood, as a group, at the end of the world – the farthest south any of us will probably venture for the rest of our lives. Have a look at our final, short video above. And again, stay tuned for the full experience film, which we'll bring you (along with hundreds of epic photos) early next month. Auto News Subaru Videos Original Video chile autoblog in patagonia