2010 Subaru Legacy Prem All-weather Moonroof Heated Seats Awd 37839 Low Miles on 2040-cars

Auto blog

Porsche, Jaguar continue dominance in 2015 JD Power APEAL study

The top of JD Power's 2015 APEAL Study has not changed much in the last year. Porsche remains No. 1 with Jaguar nipping at its heels, although both premium brands saw their overall score fall compared to 2014. For those that need a refresher, the APEAL Study looks at how "gratifying" a vehicle is to own and drive, rating cars and brands on a 1,000-point scale. The industry average for 2015 has increased from 794 to 798, while the total number of automakers that finished above the curve increased from 16 to 20. While Porsche and Jaguar finished at the top, their scores dropped eight and seven points, respectively, to 874 and 855. The top "non-premium" brand was Mini, which scored an impressive 825, up from 795. If the BMW-owned British marque is still a bit too premium for your tastes, last year's non-premium winner, Hyundai, did climb five points and is this year's runner up. At the opposite end of the scale, Smart sits at the very bottom of the rankings, with a score of 683 (it didn't appear on the 2014 rankings). Fiat also dropped, from fourth worst in 2014 to second worst in 2015, despite the 500 being named most appealing city car. Subaru made an impressive climb, from third worst to seventh, falling just 10 points shy of the industry average and two points south of the non-premium average. In the individual vehicle segments, eight brands earned multiple awards, with Ford, Chevrolet, and Porsche earning three apiece. Surprise segment victories included the new Ford Expedition, which beat out Chevy's popular Suburban. The Infiniti QX80 bested the likes of the Cadillac Escalade and Range Rover for best large luxury SUV, and the Dodge Challenger beat its muscle car rivals from Ford and Chevy. Most of the victories, though, were quite predictable. The Mazda6 and CX-5 took wins for the midsize sedan and compact SUV categories respectively, while the Volkswagen Golf captured the compact car win. The Ford F-150 won the large pickup category, while the Porsche Cayman was named most appealing compact premium sporty car. Check out the official release on the 2015 APEAL Study, available below, from JD Power. 2015 U.S. APEAL Study Results The latest safety-related technologies are among the drivers of customer satisfaction with new vehicles, according to the J.D. Power 2015 U.S.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Subaru Crosstrek gets a modest price increase for the 2021 model year

Subaru has published full pricing information for the 2021 Crosstrek, which gains a bigger, more powerful engine and a handful of visual modifications. It's slightly more expensive than the outgoing 2020 model. Buyers have four trim levels — base, Premium, Sport, and Limited — to choose from. Pricing for the entry-level model starts at $23,295 once a mandatory $1,050 destination charge enters the equation, a figure that represents a modest $100 increase over the cheapest 2020 model. This price gets you a relatively basic crossover powered by a 2.0-liter flat-four rated at 152 horsepower and 145 pound-feet of torque. It spins the four wheels via a six-speed manual transmission; motorists who ask for two pedals will be charged $24,645. Subaru priced the Premium trim at $24,345 with a six-speed stick and $25,695 with a continuously variable transmission (CVT). All-wheel drive and the base model's 2.0-liter flat-four come standard regardless of the transmission chosen. Stepping up to the Premium variant adds features like fog lights, body-colored door mirrors, a six-speaker sound system, a better infotainment system, and a leather-wrapped steering wheel. New for 2021, the Sport trim benefits from a 2.5-liter flat-four that finally gives the Crosstrek the power it badly needed. Its output checks in at 182 horsepower and 176 pound-feet of torque, yet it's nearly as efficient as the aforementioned 2.0-liter four. Priced at $27,690, the Sport model gains Snow/Dirt and Deep Snow/Mud drive modes, 17-inch alloy wheels, water-repellant upholstery, plus a handful of trim-specific accents inside and out. It's exclusively offered with the CVT; buyers who want a manual will need to forgo the bigger engine. Finally, the last rung on the Crosstrek hierarchy is occupied by the Limited model, which carries a base price of $29,045. It receives the same 2.5-liter as the Sport, but it boasts a longer roster of standard features including LED fog lights, 18-inch alloy wheels, leather upholstery, an 8.0-inch touchscreen, plus additional driving aids like reverse automatic braking, high-beam assist, and blind spot detection with lane-change assist. Made in Japan, the 2021 Subaru Crosstrek will begin arriving in American showrooms before the end of the summer. As of writing, nothing suggests the Impreza that the Crosstrek is based on will get the 2.5-liter four. Related Video: