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2020 Subaru Ascent: An update in a minor key

With the Subaru Ascent, Volkswagen Atlas, and Kia Telluride recently joining the field, the three-row SUV segment is as competitive as ever, so value is key to attracting buyers. For 2020, Subaru is keeping the Ascent's pricing the same but is adding a few new tricks. Albeit minor tricks, but new tricks nonetheless. The most notable addition to the Ascent range is Rear Seat Reminder. Every 2020 Ascent will come standard with the increasingly common technology, which alerts the driver to check the rear seat for a pup, a child or both. The system operates not by sensors, but on the recognition of specific scenarios. If the SUV is started within 30 minutes of a rear door being opened and closed, it will go off. If the rear doors are opened and closed when the Ascent is running but stationary, it will go off. If the vehicle is turned off and on within 30 minutes and the rear doors stay closed, it will go off. If the Ascent registers any of these conditions, the driver will be notified with a noise and a warning message once the vehicle is turned off. Subaru offers the Ascent in four different trim levels: Base, Premium, Limited and Touring. For the 2020 model year, Premium, Limited and Touring trims will come equipped with "one-touch interior illumination on/off controls." The Touring trim also adds new power-folding side mirrors with integrated turn signals. Despite the minor upgrades, Subaru is maintaining the same pricing for the 2020 Ascent as the 2019 model. The Base trim starts at $33,005, the Premium trim starts at $35,405, the Limited trim starts at $40,355, and the loaded Touring trim starts at $46,055. As mentioned in our review, the Subaru Ascent is a solid, though not the best, option in the three-row game. It's offered in seven- or eight-passenger configurations, has 8.7 inches of ground clearance, is rated to tow 5,000 pounds, comes standard with Subaru's symmetrical all-wheel drive, and is powered by a 260-horsepower turbocharged Boxer engine that makes 277 pound-feet of torque. The 2020 update makes it a tiny bit better.

New-gen 2020 Subaru Outback carries on its rugged legacy

The Outback is Subaru's best-selling vehicle, and for good reason. It's capable, it's versatile, it wears inoffensive looks, and it offers plenty of modern tech in a relatively affordable package. So when it came time to rework the model and introduce a new generation, Subaru took the less-is-more approach to the aesthetic redesign, which only has subtle tweaks. The major changes come inside the cabin and beneath the sheetmetal by introducing a more premium interior, and an all-new XT trim with a torquey new 2.4-liter turbocharged boxer engine. Similar to the approach used to update the 2020 Legacy, Subaru refined the Outback at every level. That started with the car's bones and the Subaru Global Platform. Subaru says the 2020 Outback is 70 percent stiffer in torsional and front-suspension rigidity and 100 percent stiffer in front lateral flex and rear subframe rigidity. The improved structure is also said to be 40 percent more absorbent in front and side crashes. More exciting is the introduction of multiple XT trims, which come standard with a 2.4-liter turbocharged boxer engine. Like the Legacy, the Outback is getting rid of the 3.6-liter six-cylinder engine in favor of the model's first turbocharged offering since 2009. It makes 260 horsepower at 5,600 rpm and 277 lb-ft of torque at 2,000 rpm, four more horsepower and 30 more lb-ft than the six-cylinder. Subaru notes the 2.4-liter engine offers a 3,500-pound towing capacity, which is an 800-pound improvement and the Outback's highest tow rating ever. It is estimated to get 23 mpg city and 30 mpg highway, compared to the 3.6's 20 mpg city and 27 mpg highway. All Outbacks come standard with permanent symmetrical all-wheel drive and a Lineartronic continuously variable transmission (CVT) that offer an "eight-speed" manual mode and paddle shifters. Base-model Outbacks continue to use a 2.5-liter naturally aspirated boxer engine, which Subaru says has 90 percent new parts. Its specs increase to 182 horsepower at 5,800 rpm and 176 lb-ft of torque at 4,400 rpm from 175 horsepower and 174 lb-ft in the previous model. With the slight increases in power comes a lighter and more agile suspension. Up front the Outback will have MacPherson struts with an internal rebound spring and a new 0.9-inch hollow stabilizer bar. In the back, a double wishbone setup with coil springs and a 0.75-inch hollow stabilizer bar. Overall, the Outback maintains its impressive 8.7 inches of ground clearance.

Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.