1992 Subaru Legacy L Sedan 4-door 2.2l on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Subaru Levorg: Forbidden fruit

For Subaristas, the Levorg needs no introduction. Fans of the marque have been begging Subaru of America (SOA) to bring it over here from the moment it was first introduced. First introduced in Japan a year or so ago, and now making its way across the globe, it is one delicious wagon that SOA refuses to let Americans taste. Why? Wagons don't sell in America, so they say (some Euro-brands might disagree with that). Plus they seem to think they have the wagon market pretty well covered with the Outback, Forester, and to a lesser degree, the Crosstrek. First a bit of history Unlike here in America, at least in recent years, a Legacy wagon continued to exist in other markets. At some point Subaru decided to also delete it from their global portfolio, and to replace it with the smaller, sportier and well-equipped Levorg. The thinking was that the Levorg would be more distinct from the Outback than a Legacy wagon, and would be less likely to step on the Outback's toes in terms of searching for customers; makes sense. Another point needs to be made: Subaru is selling at record levels. They just can't make them fast enough as they are constrained by lack of production capacity. That will improve soon as the next-gen Impreza will be built in their Indiana plant this fall once the Toyota Camry production moves out. So, at the moment, they don't need the Levorg to improve sales. Down the road that may be a different situation, but for now adding another model line would be tough and of little benefit. Why America needs the Levorg When Subaru introduced the current generation WRX they deleted the hatchback — which accounted for 50 percent of WRX sales. Needless to say WRX 5-door owners were outraged — and continue to be so. The Levorg wagon could be the perfect answer for these folks, as shares many parts with the WRX. In Japan it's available with a new 1.6L direct-injection turbo as well as the same 2.0L direct-injection turbo found in the WRX. Other markets, to date, only get the 1.6L engine. All Levorgs have CVTs, with the 2.0 versions getting the high-torque CVT found in the WRX CVT. The chassis setup, while a tad softer, is very close to that of the WRX. So it is definitely a car that's cut out for canyon-carving. It's also more upscale than the WRX, with an interior more akin to luxurious trim levels of the Legacy and Outback. In its defense Subaru has claimed that the budget did not allow for developing both the Levorg and a 5-door WRX.

Subaru Crosstrek gets a modest price increase for the 2021 model year

Subaru has published full pricing information for the 2021 Crosstrek, which gains a bigger, more powerful engine and a handful of visual modifications. It's slightly more expensive than the outgoing 2020 model. Buyers have four trim levels — base, Premium, Sport, and Limited — to choose from. Pricing for the entry-level model starts at $23,295 once a mandatory $1,050 destination charge enters the equation, a figure that represents a modest $100 increase over the cheapest 2020 model. This price gets you a relatively basic crossover powered by a 2.0-liter flat-four rated at 152 horsepower and 145 pound-feet of torque. It spins the four wheels via a six-speed manual transmission; motorists who ask for two pedals will be charged $24,645. Subaru priced the Premium trim at $24,345 with a six-speed stick and $25,695 with a continuously variable transmission (CVT). All-wheel drive and the base model's 2.0-liter flat-four come standard regardless of the transmission chosen. Stepping up to the Premium variant adds features like fog lights, body-colored door mirrors, a six-speaker sound system, a better infotainment system, and a leather-wrapped steering wheel. New for 2021, the Sport trim benefits from a 2.5-liter flat-four that finally gives the Crosstrek the power it badly needed. Its output checks in at 182 horsepower and 176 pound-feet of torque, yet it's nearly as efficient as the aforementioned 2.0-liter four. Priced at $27,690, the Sport model gains Snow/Dirt and Deep Snow/Mud drive modes, 17-inch alloy wheels, water-repellant upholstery, plus a handful of trim-specific accents inside and out. It's exclusively offered with the CVT; buyers who want a manual will need to forgo the bigger engine. Finally, the last rung on the Crosstrek hierarchy is occupied by the Limited model, which carries a base price of $29,045. It receives the same 2.5-liter as the Sport, but it boasts a longer roster of standard features including LED fog lights, 18-inch alloy wheels, leather upholstery, an 8.0-inch touchscreen, plus additional driving aids like reverse automatic braking, high-beam assist, and blind spot detection with lane-change assist. Made in Japan, the 2021 Subaru Crosstrek will begin arriving in American showrooms before the end of the summer. As of writing, nothing suggests the Impreza that the Crosstrek is based on will get the 2.5-liter four. Related Video: