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Subaru offers glimpse of Viziv 2 Geneva concept

Subaru clearly sees something special in its Viziv crossover concept. After debuting it at last year's Geneva Motor Show and evolving it for the Tokyo Motor Show, the Japanese brand is bringing a Viziv 2 concept to this year's Geneva show on March 4. It also has a few other cards up its Swiss sleeve, too, as it has plans to display its new WRX STI road car and racecar for the Nürburgring 24 Hours this summer.
The third iteration of the Viziv gets reshaped boomerang headlights and new LED foglights, but that's all we know for the moment, because Subaru has only released a single teaser rendering along with a tantalizing claim that the showcar "signifies a future path" for the brand's next models.
The powertrain for the Viziv 2 is also still a secret. Both previous concepts used three-motor hybrid systems matched to continuously variable transmissions. In the first concept, primary power came from a diesel engine, while gasoline power was said to motivate the second evolution in Tokyo.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2021 Subaru Crosstrek updated with new engine, refreshed styling

For the 2021 model year, the Subaru Crosstrek is getting some mechanical and aesthetic updates, along with a new Sport trim (pictured above). The biggest difference you’ll find for 2021 is the addition of a new engine to the lineup. While the base and Premium trims will continue to use the 152-horsepower, naturally aspirated 2.0-liter four-cylinder carried over from 2020, the Sport and Limited trims will employ a new-to-Crosstrek 2.5-liter four-cylinder boxer engine. Borrowed from the Forester, and also found in the Outback, this naturally aspirated 2.5-liter provides 182 horsepower and 176 pound-feet of torque. That power is put to the wheels via a continuously variable transmission (CVT) and SubaruÂ’s torque-vectoring all-wheel-drive system. The base and Premium trims, with the holdover motor, still come with either a six-speed manual or optional CVT. In terms of efficiency, the new 2.5-liter offers 27 miles per gallon in the city, 34 mpg highway and 29 mpg combined. The 2.0-liter still provides 22/29/25 mpg with the six-speed manual, or 28/33/30 mpg with the CVT — just one mpg better across the board than the 2.5. That aforementioned Sport trim is new to the Crosstrek, and it has more to set it apart than just the engine. ItÂ’s the only version with the dual-mode X-Mode system, with Snow/Dirt and the additional Deep Snow/Mud setting. Standard X-Mode — which essentially offers better traction in snow and dirt — with hill descent control comes on the rest of the CVT-equipped Crosstrek trims. The Crosstrek Sport also gets unique visual touches to set it apart from the other trims, like more prominent wheel arch moldings, dark grey 17-inch alloy wheels, and a gunmetal finish on the grille, side mirrors and badges. Inside, it gets StarTex synthetic upholstery, yellow stitching and other yellow accents throughout the cockpit, and gunmetal and faux-carbon fiber accents. Sport Trim exterior paint colors include new Plasma Yellow Pearl and Horizon Blue Pearl finishes. 2021 Subaru Crosstrek Limited View 9 Photos Speaking of looks, all 2021 Crosstrek trims (like the Limited pictured above) get refreshed grilles and an updated front bumper, with fog light insert covers on the base model, and other trims getting new fog light covers.