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Next-generation Subaru Forester spotted with minimal camouflage

Though the Subaru Forester received a slight refresh last year, the crossover is due for a full redesign, since its bones date back to the 2014 model year. That redesign is coming soon though, as revealed by these spy shots. The crossover looks relatively similar to the current one, but it's completely new underneath. As for the outside, it's definitely an evolutionary design. The boxy shape and signature grille clearly derive from the current model. But there are changes. The prow doesn't slope back as much as the current one. Instead, it's nearly upright, and the corners are pushed forward, too. It gives the Forester a more truck-like appearance. The headlights also look as though they sit higher and wrap around more. The lower vents that were integrated in bumper creases on the current one appear to have disappeared, as well, perhaps for a more conventional front bumper. Moving to the side and the back, we can just make out some slightly more complicated surfaces on the flanks. They look a bit like the subtle creases found on the Impreza and the Crosstrek. The taillights also appear to be inspired by the new Impreza and Crosstrek. Rather than the small units in the body of the current Forester, the new lights extend into the rear hatch. Not only does this bring the crossover's styling in line with Subaru's other offerings, this may improve the size of the hatch opening, as Subaru says the Impreza's new lights did. Underneath the modest redesign should be Subaru's global architecture, which currently underpins the Impreza and Crosstrek. Our experience with both of those cars showed that the platform has yielded agile handling and solid ride quality. And if the Forester continues to offer a turbocharged engine, it should rectify the power (or rather, lack thereof) in the Impreza pair. The platform will also underpin the upcoming three-row Ascent SUV, which is expected to be released next year. With that in mind, and the near production-ready body, we'd say we'll see the new Forester revealed either at the end of this year, or early next year. Related Video: Featured Gallery 2019 Subaru Forester View 9 Photos Image Credit: KGP Photography Spy Photos Subaru Crossover

Subaru BRZ STI teasers added to Japanese website

Coming Soon. With those two words, Subaru has officially dropped a confirmation bomb on our expectations for a higher performance version of the much-loved BRZ coupe, known, of course, as the Subaru BRZ STI. Two teaser images are being shown on the Japanese web-side home of STI along with the promise of 'coming soon,' and there's also a rather lovely looking set of twisty roads with the words 'Purity of Handling.'
There's not much we can glean from the two teaser images, but we're expecting an aggressive body package to go along with a significant increase in horsepower from the BRZ STI. We're also not totally clear on what 'coming soon' really means - the auto show season will be kicking off in full swing this fall, and we wouldn't be surprised to see a debut in Los Angeles. That said, you'll know more just as soon as we do.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.