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Subaru suing CA dealership for alleged false customer surveys

Whenever you buy a new car from a dealer these days or sometimes even go in for service, you can expect to fill out a customer satisfaction survey at some point down the road. The responses are actually quite important to showrooms because automakers require the businesses to keep things at a certain level or face penalties. However, a Subaru dealer allegedly found a way to game that system, at least briefly, and now the Subaru of America has filed a lawsuit in US District Court for breach of contract. South Coast Subaru in Costa Mesa, CA, reportedly falsified 224 customer satisfaction questionnaires in 2014, according to Automotive News. The scheme wasn't that hard to figure out, though. All of the faked surveys were allegedly submitted through the IP address of an Acura showroom managed by the same dealer. Under normal circumstances when someone buys a Subaru, the dealer is supposed to collect the customer's email address and submit it to the automaker. However, South Coast allegedly presented false addresses, and then managers had employees fill the forms out during lunch. Subaru claimed in the suit that by doing this the dealer harmed the company's product reputation and its goodwill among customers. "Defendants prevented Subaru from discovering the actual customer satisfaction level of Subaru retail customers at South Coast Subaru by providing sham customer surveys to [Subaru]," the complaint said, according to Automotive News. Related Video:

2023 Japan Mobility Show Editors' Picks

No, it's no longer called the Tokyo Motor Show, but the Japan Mobility Show is still in Tokyo and it still has to do with motors. In fact, with the rise of EVs, it's more of a motor show than ever before. And there were an astounding number of motors (and engines) to see, or at least concepts that hypothetically have them. Truly, we haven't seen a turnout this amazing since before the pandemic.  As such, the 2023 Japan Mobility Show featured plenty of machines that could, and did, snag points from our editors. And yet, even with the massive field, one car, unequivocally, stole our hearts. Read on to see our favorites.   Toyota Land Cruiser Se concept View 4 Photos 5. (Tie) Toyota Land Cruiser Se  While this concept is not quite the off-roader that the Land Cruiser is known to be, a street-focused electric SUV seems like a fine fit for the Toyota portfolio. It's hard to imagine we won't see an electric Land Cruiser come to production one day, filling out that as-yet underrepresented three-row EV segment. Give us an even more rugged version, and we'll be happy — Senior Editor, Green, John Beltz Snyder   Subaru Sport Mobility Concept View 7 Photos 5. (Tie) Subaru Sport Mobility I'm still waiting for a fun, electric sport coupe, and as much as I enjoy the likes of the rear-drive BRZ, I could have some serious fun in something like this all-wheel-drive Subaru Sport Mobility year round. I could fill that hole in my heart left by my '04 WRX. — Senior Editor, Green, John Beltz Snyder   Toyota EPU concept View 4 Photos 4. Toyota EPU You know what I like? Useful, funky little vehicles. The Ford Maverick and Hyundai Santa Cruz fit that bill well, and it seems a lot of other people like them, too, based on demand. You know what I also like? EVs. You know what combines those two things? The Toyota EPU. Assuming it was priced fairly reasonably (well below $40,000 is what I'm thinking), I would seriously be looking at getting one. I also seriously hope that Toyota's seriously looking at launching this, because it seems like a seriously great package. Seriously. — News Editor Joel Stocksdale   Mitsubishi D:X Concept View 8 Photos 3. Mitsubishi D:X Concept We sure do wish Mitsubishi sold the Delica here in the United States. We've long been fans of the van, which initially was sold in rear-wheel-drive form but adopted four-wheel drive in the early 1980s, and judging by the numbers we see imported to the States, we're not the only ones.

Let's all take a moment to smile at this tiny Subaru van

The news is really depressing. You're stuck at home, hopefully working but possibly not. The kids home from school just ... won't ... calm ... down.  We need something to make us smile, so allow me to present a tiny morsel of happiness that is this 1993 Subaru Sambar Dias van currently up for auction on Bring a Trailer. One might call this a mini van if a minivan wasn't already a thing (and in no way mini any more), but the actual term is a "Kei-class van," referring the Japanese Kei class of vehicles that are teeny-tiny and capped at an engine displacement of 660cc. Some fun stuff: this Sambar Dias has beautifully maintained cloth upholstery with oh-so-Japanese lace covers for the headrests and upper seat backs. There are also rear captain's chairs, so really, the 1993 Subaru Sambar Dias is exactly like a 2020 Subaru Ascent Touring. It rides on 12-inch wheels, meaning you can use a Chicago deep-dish pizza as a spare tire in a pinch, and there are side wind deflectors because of a reason. There's a cassette deck and crank windows, but as the Sambar is roughly eight inches wide, it should be pretty easy to just reach over from one side to the other and roll'em down. Which is good news since, as a right-hand-drive car, that would otherwise be a pain in the lace-covered neck at drive thrus or parking garages. A 1993 Sambar would be from the nameplate's fifth generation, which perfectly spanned the 1990s. The "Dias" bit refers to the wagon version you see here as opposed to the commercial trucks and vans. There was also a Dias Classic, which is in a whole other league of wackadoo cuteness. Unlike any literal minivan in 1993, the Sambar Dias came with dual sliding rear doors -- Chrysler wouldn't introduce their dual-slider option until 1996. That rear-mounted 660cc engine produced 54 horsepower and is paired here with a five-speed manual transmission. There was an all-wheel-drive version, but that was apparently exclusively paired with the automatic.  There's actually one of these buddles of van joy in my neighborhood here in Portland, which like the entire Pacific Northwest, is a hotbed for oddball Japanese vans from the 1990s and earlier. The trend apparently started up in British Columbia where vans like the Mitsubishi Delica and Toyota Hiace started to be imported after the Canadian 15-year waiting period rather than the American requirement of 25.