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Subaru suing CA dealership for alleged false customer surveys

Whenever you buy a new car from a dealer these days or sometimes even go in for service, you can expect to fill out a customer satisfaction survey at some point down the road. The responses are actually quite important to showrooms because automakers require the businesses to keep things at a certain level or face penalties. However, a Subaru dealer allegedly found a way to game that system, at least briefly, and now the Subaru of America has filed a lawsuit in US District Court for breach of contract. South Coast Subaru in Costa Mesa, CA, reportedly falsified 224 customer satisfaction questionnaires in 2014, according to Automotive News. The scheme wasn't that hard to figure out, though. All of the faked surveys were allegedly submitted through the IP address of an Acura showroom managed by the same dealer. Under normal circumstances when someone buys a Subaru, the dealer is supposed to collect the customer's email address and submit it to the automaker. However, South Coast allegedly presented false addresses, and then managers had employees fill the forms out during lunch. Subaru claimed in the suit that by doing this the dealer harmed the company's product reputation and its goodwill among customers. "Defendants prevented Subaru from discovering the actual customer satisfaction level of Subaru retail customers at South Coast Subaru by providing sham customer surveys to [Subaru]," the complaint said, according to Automotive News. Related Video:

Junkyard Gem: 1996 Subaru SVX LSi

Even as Subaru nailed down its position as the world's top maker of sensible all-wheel-drive cars, the company was willing to take a chance with a big, expensive sporty car with science-fiction looks. That car was the SVX, built for the 1992 through 1996 model years. Here's a final-model-year SVX, spotted in a Denver-area self-service wrecking yard. Because I live in Colorado, where just about everyone— myself included— owns at least one Subaru, discarded SVXs aren't so rare in my local wrecking yards. Before today's car, I have photographed this '92, this '93, this '95, and this '96. Unlike their XT and XT6 predecessors, the SVX had no manual transmission option; its big 3.3-liter boxer six engine made too much power for the three-pedal hardware Subaru had on hand. Those four-speed automatics were quite failure-prone, but this car's career was cut short by an ordinary wreck and not a bad slushbox. Subaru didn't make another engine this big until more than a decade later, with the 3.6 in the Tribeca. In 1996, this naturally-aspirated H6 was rated at 230 horsepower. Front-wheel-drive SVXs were available for a few years in the United States, but all of the '96s had all-wheel-drive. With all the horror stories about the transmission failures in these cars, 151,311 miles counts as an impressive mileage figure on an SVX. This car's owner or owners took good care of it. Well-cared-for older cars in wrecking yards often have the original owner's manual inside. Sometimes they even have the original window sticker stashed in the glovebox. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. The Alcyone SVX (as it was known in its Japanese homeland) featured this dreamlike TV commercial featuring a cover of Hedy West's 500 Miles. Featured Gallery Junked 1996 Subaru SVX View 19 Photos Auto News Subaru Coupe Luxury Performance Classics subaru svx

Autoblog sell-it-yourself highlight: 2006 Subaru B9 Tribeca

Introduced for 2006 and built in Lafayette, Indiana, atop a Legacy platform, the B9 Tribeca was Subaru's first attempt at a three-row crossover. Like the smaller Mazda5, the B9 provided seating for your kids but cramped quarters for adults. Add to that the controversial styling and upmarket pricing (before Subaru was regarded as upmarket), and you had a tepid response from the buying public. While the styling – specifically the B9's nose – was controversial, I liked its Euro-inspired profile on the outside and really enjoyed the design execution on the inside. The third row was optional, and for the occasional extra kid or small adult, useful. It's the utility of the footprint, however, I really like, and with a 3.0 liter Subaru six, it's perfect for your urban or suburban adventures. Autoblog's 'For Sale' example, located in Woodland Hills, Calif., has average miles for an 11-year-old vehicle and looks to be in good cosmetic condition. Despite Subaru's reputation for rugged reliability, a vehicle of this age will inevitably need some attention. A pre-purchase inspection should be mandatory, and you would hope for a clean CarFax. At $6,500, the asking price is at the low end of typical for a clean example with this mileage and may reflect its Sunbelt location, since Subaru resale is historically higher in the Northeast and Northwest. Related Video: