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Subaru suing CA dealership for alleged false customer surveys

Whenever you buy a new car from a dealer these days or sometimes even go in for service, you can expect to fill out a customer satisfaction survey at some point down the road. The responses are actually quite important to showrooms because automakers require the businesses to keep things at a certain level or face penalties. However, a Subaru dealer allegedly found a way to game that system, at least briefly, and now the Subaru of America has filed a lawsuit in US District Court for breach of contract. South Coast Subaru in Costa Mesa, CA, reportedly falsified 224 customer satisfaction questionnaires in 2014, according to Automotive News. The scheme wasn't that hard to figure out, though. All of the faked surveys were allegedly submitted through the IP address of an Acura showroom managed by the same dealer. Under normal circumstances when someone buys a Subaru, the dealer is supposed to collect the customer's email address and submit it to the automaker. However, South Coast allegedly presented false addresses, and then managers had employees fill the forms out during lunch. Subaru claimed in the suit that by doing this the dealer harmed the company's product reputation and its goodwill among customers. "Defendants prevented Subaru from discovering the actual customer satisfaction level of Subaru retail customers at South Coast Subaru by providing sham customer surveys to [Subaru]," the complaint said, according to Automotive News. Related Video:

Subaru weighing Outback vs Forester approach for seven-seater

Subaru is gearing up for a return to the seven-seat crossover segment, and it's focusing the new model on the US market, but just which approach it will take has yet to be decided. One possibility, according to Automotive News, would be to position it as a larger counterpart to the Outback wagon, with rugged off-road styling. The other would be to sell it as a big brother to the Forester, with cleaner styling. One thing Subaru most definitely does not want to repeat is the Tribeca fiasco, so we wouldn't expect the new model to carry that same nameplate. Introduced in 2006, the Tribeca's divisive front-end styling kept it from being a serious player, and it underwent a facelift only two years later. It was withdrawn from the market altogether after 2014. The company had targeted moving 36,000 units of the Tribeca each year, but sold fewer than 2,800 in America in 2011, barely over 2,000 in 2012, less than 1,600 in 2013 and just a few hundred in 2014. The new seven-seat crossover will go after the likes of the Toyota Highlander, Nissan Pathfinder and new Honda Pilot among three-row Japanese crossovers. Like those rivals, it will be built in the US for the US market – namely at Subaru's assembly plant in Indiana, the same state where the Highlander is produced. The new crossover's arrival will, according to reports, mean that the Levorg wagon offered in Japan and Europe won't be offered Stateside. Related Video:

2020 Subaru Outback First Drive Review | The big payoff

NEWPORT, Calif. — The 2020 Subaru Outback marks the sixth generation of a vehicle, first introduced for 1994, that is in no small part the lynchpin to its companyÂ’s current success. The Outback's sales have increased in every generation, with more than 700,000 sold in the most recent generation that started with the 2015 model year. Subaru doesnÂ’t expect things to slow down as it introduces the all-new 2020 Outback, which has undergone a major overhaul despite its familiar sheetmetal. The Outback has moved to the Subaru Global Platform (SGP), joining the Impreza and Forester on lighter, stiffer, and stronger underpinnings. If the 2019 Forester is any indication of how the SGP can improve a vehicle, this would mean the new Outback will also be calmer, quieter and more refined. Staging from the Inn at Newport Ranch on Northern CaliforniaÂ’s “Lost Coast,” with a day full of driving both on- and off-road, we were about to find out for ourselves if this would live up to our expectations. Our first driving stint was in an Outback Touring equipped with the lesser of two available engines. The naturally aspirated 2.5-liter boxer-four, with 182 horsepower and 176 pound-feet of torque, feels perfectly adequate for the driving we did at or near sea level, and climbs competently on steep grades. While it didnÂ’t perform passing maneuvers with a sense of urgency, we still felt comfortable overtaking slower vehicles when we had to. For daily driving somewhere like the California coast, or the suburbs of the Detroit, the more economical 2.5 (26 mpg city, 33 highway, 29 combined) would be our choice to live with. This is mated to a CVT, one programmed to “shift” like a traditional automatic, staying out of its own way, and providing a nice linear pull — without a rubber band type of feel — when you need to climb a hill. Paddle shifters on the back of the wheel give you a sense of more control, if thatÂ’s something you need. We rarely used them. If you live at higher elevations, need to tow up to 3,500 pounds, or just really miss the days of a turbocharged Outback, thereÂ’s now a 2.4-liter turbo-four available in the resurrected XT models. You sacrifice some fuel economy — 3 mpg across the board, 23/30/26 mpg — but get a significant power boost, with hardly any turbo lag and satisfying response. WeÂ’re certain customers whoÂ’ve graduated from the likes of a WRX to something that can better accommodate kids and dogs will appreciate the boost.