2023 Subaru Outback Wilderness Awd 11k Miles On It. 1 Year Warranty on 2040-cars

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Subaru suing CA dealership for alleged false customer surveys

Whenever you buy a new car from a dealer these days or sometimes even go in for service, you can expect to fill out a customer satisfaction survey at some point down the road. The responses are actually quite important to showrooms because automakers require the businesses to keep things at a certain level or face penalties. However, a Subaru dealer allegedly found a way to game that system, at least briefly, and now the Subaru of America has filed a lawsuit in US District Court for breach of contract. South Coast Subaru in Costa Mesa, CA, reportedly falsified 224 customer satisfaction questionnaires in 2014, according to Automotive News. The scheme wasn't that hard to figure out, though. All of the faked surveys were allegedly submitted through the IP address of an Acura showroom managed by the same dealer. Under normal circumstances when someone buys a Subaru, the dealer is supposed to collect the customer's email address and submit it to the automaker. However, South Coast allegedly presented false addresses, and then managers had employees fill the forms out during lunch. Subaru claimed in the suit that by doing this the dealer harmed the company's product reputation and its goodwill among customers. "Defendants prevented Subaru from discovering the actual customer satisfaction level of Subaru retail customers at South Coast Subaru by providing sham customer surveys to [Subaru]," the complaint said, according to Automotive News. Related Video:

2020 Subaru Outback teased, will be all-new at the New York Auto Show

The 2020 Subaru Outback is officially confirmed for a debut at the New York International Auto Show, and Subaru says it's going to be "all-new." That's all the official information we have to go on at this point, but Subaru released a teaser photo to give us a glimpse of the tall, rugged wagon before the reveal on April 17. We can tell a few differences just from the photo here. The lower bumper surround and foglight design is more compact than the big round lights that sit down there currently. Subaru has changed the side mirror design, adding a bit of flair with chrome on this model. It's tough to tell what the headlight design will look like, but it's certainly a different shape and size than the current units that stretch back further into the fenders. There's even more black plastic cladding on the car now, too. Subaru had plenty of the stuff going up and down the Outback before, but the wheel arch molding was optional. It's unclear whether it's going to remain that way or be the only way it comes now. One small thing we noticed was the location of the "Outback" designation in the body cladding — it moved from being under the front door to under the rear door. Subaru appears to be offering a new black wheel option that we see on this car, as well. The Outback last received a significant update for the 2018 model year. That car was also revealed at NYIAS, but it was a relatively minor update compared to what's coming. We'll expect to see a lot of the same features as what was revealed in the new 2020 Legacy at the Chicago Auto Show earlier this year. That car went way upscale with its interior design, moved to Subaru's Global Platform, dropped the flat six for a turbo flat-four and features a massive 11.6-inch touchscreen. It's no surprise we're seeing the new Outback so soon after the Legacy update, as Subaru has traditionally updated the two vehicles this way.

2015 Subaru Legacy spills out ahead of Chicago

Subaru has been one of the industry's hottest automakers, recording record sales month after month. Those handsome figures have come largely on the backs of its crossover lineup, however - models like Forester, Outback and XV Crosstrek have been carrying all the water. The Japanese marque has seen less noteworthy performance out of its midsize sedan, the Legacy, but a new one is slated to be revealed later this week at the Chicago Auto Show, and it hopes to improve the company's family sedan fortunes.
Leaked here in these first photos, the 2015 Legacy picks up some cues from the brash Legacy Concept revealed at the 2013 Los Angeles Auto Show, but it loses some impact and gains a pair of rear doors versus the showcar. There's little new visual ground broken, but the overall look is more harmonious than its balloon-fendered predecessor. As is often the case, it has features that make us think of other cars, but overall, it looks to be a handsome (if conservative) design. We particularly like the sleeker roofline and the bold front grille treatment - the latter will likely serve well as the face of the next Outback.
Subaru has traditionally offered function-over-form interiors, and while the new dashboard remains visually staid, it looks to have picked up a number of nice new features, including improved HVAC controls, a new steering wheel and freshened touchscreen navigation system.