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2019 Subaru Forester Long-Term Update | A (mostly) trouble-free 12,000 miles

Our long-term 2019 Subaru Forester has been a real workhorse in our fleet from the time we took delivery late last year. We’ve managed to rack up over 12,000 miles in the first five months — itÂ’s been east and west of Michigan so far, but nowhere further than a dayÂ’s drive away. WeÂ’ll take it on a longer road trip soon. Since Subaru calls for 6,000-mile service intervals, our local Subaru dealer just finished up the second service call on the crossover. Both services have housed mini-events on top of the scheduled work. Subaru changed the oil, replaced the oil filter, rotated the tires and performed a multi-point inspection on both occasions. However, the first service also involved a windshield replacement. Days before our appointment with Subaru, one editor met with a rather large stone that was kicked up on the highway. This caused a large chip in the windshield that quickly developed into a crack meandering across the passenger side of the glass. After the new glass was installed, the Subaru techs had to recalibrate its Eyesight technology so the adaptive cruise control and lane-keeping tech would work correctly. It wasnÂ’t cheap — Subaru charges $250 for an Eyesight calibration after a new windshield is put in. The second visit called for everything else, plus a new cabin air filter. There was a little more to the second visit than what we had planned for, though. Just a week or so prior to taking it in, the driver door window switches quit working. None of the four window switches functioned. This lasted for a few days, but it miraculously fixed itself just before our appointment with Subaru. But we noted the issue to the Subaru dealer. The techs couldnÂ’t find anything amiss after disassembling it, and they sent us on our way. As of this writing, the windows are still functioning without issue. WeÂ’re keeping a close eye on them. Other than the head-scratching window problem, our Forester has performed admirably. We havenÂ’t noticed any egregious squeaks or rattles developing yet, and the 2.5-liter flat-four continues to hum along to its rather loud and thumpy beat.  Our winter tires and gold Sparco wheels have been getting attention around Michigan, too. Compliments are lobbed our way at gas stations, and one individual even asked us if we were selling. The ForesterÂ’s exterior design isnÂ’t as interesting as it used to be, but adding gold wheels to the equation has upped the cool factor tremendously.

Subaru cuts annual profit outlook on strength of yen, typhoon impact

TOKYO — Subaru lowered its annual profit forecast on expectations of a stronger yen and the impact on production from a typhoon last month, driving its shares down as much as 4.5%. Japan's smallest major automaker, one fifth of which is owned by top-ranked Toyota, cut its forecast for operating profit to 220 billion yen ($2 billion) for the year ending March 2020, from a previous forecast of 260 billion yen. Subaru revised its forecast for the yen to average 107 versus the dollar over the period, from 110 previously. A stronger currency eats into profits because cars exported from Japan become more expensive and the value of earnings made overseas decreases. The United States is Subaru's biggest market, accounting for about 60% of overall sales. Typhoon Hagibis forced Subaru to halt production at its factories in Gumna, north of Tokyo, for more than a week in October due to supply chain disruptions. The stoppage, which lasted until Oct. 25, resulted in lost production of 11,000 vehicles, Chief Executive Officer Tomomi Nakamura told a briefing in Tokyo on Wednesday. Hagibis was the worst typhoon to hit Japan in decades, leaving at least 80 people dead, according to national broadcaster NHK. "We have restarted production, but we couldn't return to full capacity immediately," Nakamura said. "Some of our suppliers' factories were completely submerged." Subaru also said vehicle sales rose nearly 20% in the first half of the fiscal year compared with a year earlier, driven almost entirely by an improvement in the United States amid strong demand for the Forester SUV crossover. Subaru shares were down 1% at 3,102 yen by 0440 GMT, after touching a low of 2,995.5 yen earlier.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.