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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

2018 Subaru BRZ tS Drivers' Notes | Wings and things

It's a little hard to believe the Subaru BRZ and Toyota 86 (formerly the Scion FR-S) are entering their seventh model year. Both cars debuted back in 2012 and, save for a minor update last year, the cars remain unchanged. Power still comes from a 205-horsepower naturally-aspirated flat-four. That's not a lot on paper, but it's decent enough for a car that comes in under 2,900 pounds. This particular test car is one of just 500 tS special editions coming to the U.S. In addition to the wing, side skirts and wheels, the tS gets Michelin Pilot Sport summer tires, Brembo brakes, Sachs dampers and STI strut braces. It makes the tS the sharpest and best-performing BRZ in the car's seven-year run. You do pay for the extra kit, and if it's not your thing, you can still get a pretty well-equipped car for around $30,000. Editor-in-chief Greg Migliore: I sought out errands on the other side of town during my weekend in the BRZ tS. It's a blast in a way only some enthusiasts will love. The heavy steering, the low-to-the-ground profile, the rock-hard chassis — take your protein pills, man. This isn't something you want to drive when your back hurts or you're slightly hungover. No it's not a '90s Viper, and you don't need goggles and gloves, but in this era of high-horsepower SUVs with sanitized comfort modes, you need to show up with your reflexes sharp to master the BRZ, especially in track-tuned tS trim. Not every enthusiast will want this. A muscled-up Mustang or Challenger might be a better bet for long commutes on straight roads, while this Subie demands you meet its needs on something open and with a twist. It's fun. But it's intense. Consumer Editor Jeremy Korzeniewski: Not surprisingly, a pair of braces to stiffen the chassis, stiffer springs over Sachs dampers, big Brembo brakes and Michelin Pilot Sport 4 tires on lightweight 18-inch wheels all conspire to make the tS the best Subaru BRZ I've ever driven. There's an aggressive body kit, too, but my time with the tS was limited to some fun runs on public roads, so I never hit the speeds where you'd really experience the aero benefits. Thing is, boosting the car's at-the-limit handling abilities really serves as a reminder that the engine isn't all that powerful. It's the same exact 2.0-liter four-cylinder boxer that powers every other BRZ. These days, 205 horsepower and 156 pound-feet of torque feels decidedly uninspired, particularly at the tS's asking price of $34,355.

2019 Subaru Forester Long-Term Update | It's gold wheel time!

Our long-term 2019 Subaru Forester is heading into the new year with a new set of shoes. Subaru’s all-wheel-drive system works perfectly fine, but all-wheel power is no replacement for a set of winter tires. And so our search for winter rubber began. However, the search didnÂ’t take that long, as a set of wheels and tires that fit our Forester happened to be laying around Autoblog HQ collecting dust. The wheels just so happened to be lightweight, gold 17-inch Sparco wheels we had previously fitted to our 2015 Subaru WRX long-term tester. Imagine our glee when we pulled these bad boys out of storage.  ItÂ’s only fitting that the blue Subaru in our long-term test fleet is also fitted with gold wheels as a tribute to all the gold-wheeled Subaru rally legends. The new Forester is nothing like a WRX or STI, but this setup has us smiling every time we walk out to the car. Take a nice, long scroll through the gallery above. We canÂ’t stop obsessing over how much better they make the new Forester look. Maybe a special edition package Â… just a thought, Subaru. Mounted on these wheels are new Michelin X-Ice winter tires. WeÂ’ve already driven it through a couple snowfalls in the midwest region, and the tires make this crossover a nearly unstoppable winter force. We hope to get some serious snow this winter that allows us to really take advantage of the new tires and the ForesterÂ’s high 8.7-inch ground clearance. More on that and the ForesterÂ’s performance to come. Unfortunately, the spare set of wheels we had lying around didnÂ’t have tire pressure monitoring sensors for the Forester sitting next to them. Until the little yellow light in the dash starts annoying us, weÂ’re going to forego the expense of buying a new TPMS at the Subaru dealer — we imagine many owners skip the extra $150 or so for the sensors and check their tire pressure the old-fashioned way with winter wheels, too. After all, the tire pressure gauge still exists, and it works splendidly. Watch out for another Forester update soon, as we get into some of the things weÂ’ve liked and disliked over the past few months. Related video: